DescriptionForming part of the wider InvoCare brand, we are the leading provider of pet cremation services in Australia with a national footprint.
We proudly partner with both veterinarian practices and their clients to offer pet cremation services to grieving families with our expert teams guiding them every step of the way. Our service guarantee is for a dignified farewell with every pet being privately cremated through our best-practice cremation services and pet crematoriums.
Due to ongoing growth, we are now seeking a Relationship Manager to nurture existing relationships with our vets as well as drive new business.
About the Role:
Reporting to the National Relationship Manager, this full-time permanent position, will form an integral part of the customer relationship team. You will be instrumental in driving client satisfaction and sales growth of new and existing accounts.
Key Responsibilities:
Develop and maintain a high level of customer service delivery with Veterinary Owners and Practice Managers to develop and promote the business as required
Managing and retaining quality, long-term relationships with existing customers and driving new and existing business growth.
Maintaining an in-depth knowledge of business products, services and value proposition
Identifying evolving customer needs and being aware of new, emerging services and competition in our industry
Regular updating and training of vet staff in our services
Attend relevant industry conferences and expos aligned to the company’s strategic planning
Timely reporting and administrative tasks as required.
All about you:
The successful candidate will demonstrate high levels of flexibility and agility to keep pace with the changing needs and landscape of the organisation as it continues to grow. A client centric approach and excellent stakeholder engagement skills are essential for the role as is exHigh attention to detail a commitment to driving continuous improvements and a customer centric approach will see the successful candidate fit well within the team.
At a technical level we are looking for someone with:
3+ years relevant experience in a lead relationship sales role
Experience managing a geographically large sales region
Experience with CRM databases and Microsoft suite
Previous experience across the vet industries would be viewed favourably
Full Drivers Licence
Excellent time management and the ability to thrive under pressure
Benefits of joining InvoCare:
You may not have considered this industry before, but we provide vital services to families that helps them to celebrate the lives of those they loved. Our staff live our values every day and get to experience the gratitude that comes with offering such a meaningful service. The benefits you can receive include:
Reward and recognition programs
Tailored induction and training programs
Well designed and fitted out locations with the latest facilities to assist in providing an exceptional client family experience
Networking opportunities across the business and with peers
Birthday and paid parental leave
Free access Employee Assistant Program
We are a diverse workplace and equal opportunity employer
How to Apply:
InvoCare is proud to provide our employees with a quality work environment and opportunity for both personal and professional growth.
If you are looking for a role that makes a difference and supports families in your community, click on apply and submit your application.
To learn more careers at one of the InvoCare brands please visit our careers page: https://www.invocare.com.au/careers/
At InvoCare we are committed to building a respectful, diverse and inclusive workplace which reflects the communities we serve. We encourage applications from people of all ages, nationalities, abilities, and cultures.
*As part of our recruitment process applicants for this position will be asked to consent to a criminal record check and medical/physical assessment to ensure fitness to complete the inherent requirements of the position. Please note that applicants with a criminal record are not automatically barred from applying for this position and each application will be considered on its merits