Division: Estate Management Location: Parramatta, NSW, AU, 2150 Req ID: 70676 Expression of Interest - Senior Property Officer - Real Estate – NSW Trustee and Guardian Expressions of interest are being sought from current NSW Public Sector employees (ongoing and temporary staff) who wish to be considered for this temporary employment opportunity. Temporary full-time role until 31 March 2025. 35 hours per week. Location: Parramatta. Flexible and hybrid working options available. Clerk Grade: 5/6. Base salary $93,295 p.a. to $102,941 p.a. plus superannuation and annual leave loading. About us At NSW Trustee and Guardian, we protect, promote and support the rights, dignity, choices and wishes of our customers. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers' lives. Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year. About the team The Estate Management Division makes financial and legal decisions for people who are unable to on their own, or with support, when NSW Trustee & Guardian is appointed as their financial manager by a court or tribunal. The division also oversees people who are appointed to privately manage the finances of another person. The Property Services team works with the Estate Management and the Estate Planning & Administration Divisions. The Estate Planning & Administration division is responsible for delivering NSW Trustee & Guardian's commercial services in Will making, as trustee, attorney, and as administrator/executor of deceased estates as well as administration of Powers of Attorney, Life Estates and Crime Confiscation/Civil Forfeiture. These divisions deliver high quality financial, estate management, executor and trustee administration services using a customer-centred approach. About the role This role supports the Property Services team to deliver high quality services across the area of sales, purchasing and leasing real estate on behalf of NSW Trustee and Guardian customers. This role independently handles high-volume, complex customer real estate transactions and provides guidance and support to our Client Service Officers. The Property Services team is collectively responsible for the delivery of high quality, consistent and timely property real estate services that are consistent with NSW Trustee & Guardian's Customer Excellence Principles. Day to day, you will: Independently handle high-volume, complex customer real estate, property leasing and rental transactions Communicate and engage with customers to understand their needs and aspirations, to make decisions and undertake necessary transactions on customer owned real estate. Build rapport and consult with the customers on an ongoing basis Manage a complex case load involving making financial decisions on customer's asset portfolios. Actively participate in a phone roster and assist colleagues to provide high-quality customer service. Work with key stakeholders such as family members, service professionals and providers to negotiate appropriate options and positive outcomes for the person. Inspire our Client Service Officers by guiding them how to provide a customer-centric service that delivers insightful, personalised, and efficient services. Please note: you may be required to attend auctions and travel to different locations within NSW. About you Application is encouraged if you demonstrate the following skills, knowledge and experience: Experience and passion for supporting people with disability, vulnerable or older people. Excellent communicator with the ability to work effectively with customers with a range of circumstances, including those experiencing homelessness, substance misuse, chronic mental illness and contact with the criminal justice system. Ability to take a coordinated approach to customer real estate matters, working closely with customers, beneficiaries, stakeholders, colleagues and external service providers such as Real Estate Agents, Solicitors and Strata Management. Able to produce and review relevant sales and leasing reports to provide updates to both internal and external stakeholders. Strong collaboration skills that will allow you to build & develop working relationships and open channels of communications across all teams in the Estate Management division and Estate Planning and Administration division, other NSW Trustee & Guardian divisions and external stakeholders. Sound like you? We would love to hear from you! Essential requirements Tertiary qualifications or equivalent experience in the real estate industry such as; the sale, purchase and renting of property and/or a general understanding of conveyancing and the processes involved in the buying or selling of property in New South Wales. Understanding of NSW Trustee & Guardian's key services and customer base including experience working with and/or supporting people with disability, who are vulnerable or older people. Willingness to have phone calls and team email accounts monitored for quality assurance and training purposes, and to participate in one to one review sessions for calls and emails. What we offer NSW Trustee and Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include: Work-life balance with flexible work options (working from different work locations, variable start/finish times, job sharing) Various leave options (recreation, parental, and flex leave of up to 24 days per year) Career development including study leave and acting opportunities Access to Fitness Passport and employee assistance program, and annual flu vaccinations Be part of something bigger. For more information about joining us, visit the Careers page on our website. How to apply To apply for this role: Complete the online application Submit a resume (maximum five pages) and brief cover letter (maximum two pages) outlining your skills, experience and suitability Answer the following targeted questions (maximum two pages): You have been instructed to find a suitable home for a customer, explain your approach to building rapport and understanding of the customers' needs. What strategies do you use to manage your time in dealing with multiple matters in a high-volume environment? Please provide an example of when you effectively managed competing priorities and what tools did you use to achieve this? Read: writing your job application for tips with the application process. Closing date Applications close 11:59pm, Tuesday 12 November 2024. For enquiries about the role, please contact Jessica Mendoza Principal Property Officer, Estate Management via email: For enquiries about the recruitment process, please contact Antonio Caswell Talent Advisor via email: Please note: If you need an adjustment in the recruitment process, please contact People and Culture via email at Offers of employment will be subject to reference checks and relevant clearances. Thank you for your interest in this role. We look forward to receiving your application. #J-18808-Ljbffr