Salary: $65,000.00 – $75,000.00 per year
About Setup4:
Setup4 is a dynamic and growing IT services company dedicated to providing top-tier IT support, solutions, services, and security. We pride ourselves on delivering exceptional technology solutions to businesses across various industries. Join us and be part of a collaborative team where innovation, growth, and excellence drive everything we do.
KEY RESPONSIBILITIES:
Technical Support & Service Delivery:
* Provide Level 2 technical support to clients, diagnosing and resolving IT issues across all technologies and services offered by Setup4.
* Take full ownership of assigned and escalated service requests, ensuring timely resolution and clear communication with stakeholders.
* Troubleshoot and resolve hardware, software, networking, security, and cloud-related incidents.
* Investigate assigned support incidents, coordinate recovery actions, and drive issues to completion.
* Ensure compliance with Essential 8 and other security best practices in all support and project work.
* Escalate complex technical issues to SMEs or vendors when necessary.
* Maintain accurate documentation of systems, procedures, and troubleshooting steps.
* Answer inbound support calls and initiate outbound calls to users for proactive troubleshooting based on system logs and alerts.
* Manage and mentor a small team of Level 1 onsite and embedded IT Engineers, ensuring high-quality service delivery and professional growth.
* Provide guidance and training to junior engineers, fostering a culture of continuous learning and improvement.
* Monitor and improve team performance through regular feedback, documentation, and process optimization.
* Contribute to continuous improvement initiatives within the support team to enhance efficiency and customer experience.
Project Management & Implementation:
* Assist in IT projects such as deployments, upgrades, and migrations for both on-premises and cloud environments.
* Manage end-to-end IT projects (e.g., network upgrades, cloud migrations), coordinating all phases effectively.
* Work closely with clients to understand their IT needs and provide tailored solutions.
* Configure, maintain, and support IT infrastructure, including networking, security, cloud solutions, and business applications.
REQUIRED TECHNICAL SKILLS AND EXPERIENCE:
Experience:
* Minimum 2 years of industry experience in an IT support or helpdesk.
Virtualization and Email:
* Microsoft Hyper-V and VMWare platforms, including failover clustering.
* Microsoft Exchange administration and troubleshooting.
* Experience with Azure and AWS cloud platforms.
Networking & Security:
* Experience with Cisco, Meraki, Fortinet, and Aruba networking solutions.
* Strong understanding of IP routing, routing protocols, firewall configurations, VPNs, and other networking equipment.
* Hands-on experience in debugging and troubleshooting network issues.
Voice & Unified Communications:
* Configuration and troubleshooting of VOIP/SIP solutions.
* Administration of MS Teams and other cloud-based PBX systems.
Backup & Disaster Recovery:
* Expertise in Veeam and StorageCraft backup solutions.
* Strong knowledge of disaster recovery methodologies and implementations.
* Configuring and troubleshooting Windows Server roles, features, and workstations.
* Network configuration and troubleshooting.
* Scripting with PowerShell for automation and system administration.
Storage Systems:
* Network Attached Storage (NAS) and Storage Area Network (SAN) solutions.
OTHER REQUIREMENTS:
* Valid driver’s license and access to a vehicle.
* Willingness to undergo vaccinations as required for on-site work.
* Strong organizational and task management skills, with the ability to prioritize effectively.
* Ability to work autonomously and thrive in a small team environment.
* Exceptional time management and record-keeping skills to maintain high billable utilization.
* Passion for information technology and staying up-to-date with emerging trends and best practices.
PERKS AND BENEFITS:
* Employee discounts on IT equipment
* Four weeks annual leave incentive
* Training on world-class platforms
* Long term career pathways
Why Join Setup4?
* Be part of a fast-growing company with exciting career advancement opportunities.
* Work on diverse projects and cutting-edge technologies across multiple industries.
* A supportive and collaborative team environment that values innovation and growth.
* Competitive salary and benefits package.
* Professional development and certification opportunities to enhance your skills.
If you are a motivated IT professional looking to grow with a dynamic company, we’d love to hear from you!
How to Apply:
Send your resume and cover letter to
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
Industries
* IT Services and IT Consulting
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