Sparrow Insurance is a boutique, niche insurance group with a nationwide reputation for going the extra mile for their clients and being a leader in the beauty industry. The purpose of the position is to support Sparrow Insurance by leading, directing, and supporting all staff in their functions to ensure the smooth operation of the office, maintain quality control/customer satisfaction, and constantly seek new ways to improve customer service and retention. Consistently monitor the team's adherence to compliance requirements and procedures and implement policies to maximize overall productivity and excellence that supports Sparrow Insurance goals. Key Responsibilities include: Managing the day-to-day operations and performance of the Sparrow Insurance team HR obligations including recruitment and onboarding of new staff Coaching, development, and training of staff (including development of training materials) Create continuous improvement strategies to achieve outstanding results in service Drive operational excellence to achieve business targets Responsible for reporting on daily, monthly, and quarterly insurance metrics. Create plans to address gaps in workloads Implement and monitor compliance regulations utilized by Sparrow Insurance (EBN) Manage the IT requirements of the business Liaise and manage supplier relationships Provide accurate and timely management reports as required The skills and experience we are looking for: Well-developed leadership capabilities Previous experience in coaching individuals and managing diverse teams Works diplomatically with the team to ensure timely delivery of workloads and appropriately escalates issues to ensure deadlines are met Strong organizational skills with an aptitude in analytical decision-making Creative problem-solving abilities Team building and development of positive office culture Sets own work priorities with minimal direction in a dynamic environment, and successfully navigates changing priorities Experience in the insurance industry is desirable Well versed in general software e.g. Microsoft Office Experience in the following software is desirable – Winbeat and OfficeTech We thank you in advance for your interest and time taken in applying for the role. Please send us your resume with a brief cover letter outlining your interest in the role. Only shortlisted applicants will be contacted, with face-to-face and/or online interviews commencing the week of 11th November. #J-18808-Ljbffr