Management (Manufacturing, Transport & Logistics)Full timeSamsonite is a world leader in Luggage and Travel Accessories. For more than 110 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfil the travel lifestyle needs of conscious movers everywhere. Our products are sold in over 100 countries across Asia, Europe, North America and Latin America through our websites, retail stores, and a variety of retail partners.Be Part of the Samsonite Journey:We are looking for a Service After Sales Manager to oversee the operations of the Service After Sales (SAS) team in our head office located in Mulgrave. This team provides repairs for Samsonite customers, warehousing, and distribution of spare parts. The manager of this area will be expected to oversee this work and work closely with our network of Repair Agents across Australia as well as liaise with counterparts from other countries. It is a hands-on role and the incumbent will be expected to play an active part in providing exceptional service in multiple areas including working with:Authorised Repair Agents (ARA’s).End users of our product.In-house repairs and service.Warehousing of Samsonite spare parts.This role is a management role and the SAS manager will be expected to liaise with other managers of the business to provide business solutions. Some overseas travel may be required as Samsonite is a Global business with regional coordination of SAS a high priority.Typical Duties Include:Maintaining a positive culture with clients.Provide leadership for the SAS group working closely with the Customer Care Team to deliver exceptional, customer-centric outcomes.Provide considered feedback and input into the CRM systems developed for the handling of a growing Customer Service responsibility.Planning, performance, policies and procedures, morale & customer service.Oversee the responsible disposal of all waste generated as a by-product of repairs.Seek to recycle, reuse, or repurpose assets as needed.Maintain exceptional levels of safety in the Warehouse.Coordinate with the SAS team, physical movement of displays and stock as required.Maintain the physical inventory of the warehouse ensuring:Appropriate notation of inventory in the various systems where these reside (SAP).Communicate to others in the Service chain such as Customer Care, Ecommerce, Supply Chain, and Finance.Ensure a steady and reliable provision of parts for use as sale items, internal repairs, and repairs conducted by ARA’s.Providing a service to customers with regards to non-warranty repairs.About You:Relevant experience in warehousing, logistics, distribution, and/or transport environment (forklift license is advantageous).Strong Word and Excel skills.Strong leadership skills.A positive, proactive attitude and willingness to contribute to the company's growth through continuous improvement.This is a wonderful opportunity to work within a dynamic organisation.Why You'll Love Working Here:Our employees matter. As a people-focused business, we work hard to provide meaningful rewards and development opportunities for our employees; recognising performance and creating a supportive working environment. You'll also get:Access to our Employee Assistance Program (EAP) – our team’s health & wellbeing is important to us!Incredible discounts on our products.Generous leave loading on annual leave.Flexible working hours and work environment.Vibrant culture. We are committed to a diverse and rich culture, welcoming people from all walks of life. Our long-standing commitment to diversity and inclusion empowers us to bring our authentic selves and unique differences to work every day.With an impressive social calendar – it gives us plenty of reasons to celebrate and bring everyone together!Socially responsible. We want to minimise our products' impact on the environment and help create positive journeys worldwide. We do this by creating the best products using the most sustainable and innovative materials, methods, and models.Equal Opportunity EmployerWe are an equal opportunity employer and welcome applications from all qualified candidates without consideration of age, race, religion, gender, sexual orientation, disability, marital status or family situation. We actively cultivate a diverse workforce and promote inclusion in our workplaces. We hire based on merit and believe in selecting the best candidate for the job. People from all backgrounds, including those with special needs, are encouraged to apply.Importantly, the successful applicant will have the ability to demonstrate, understand and apply our workplace values: Teamwork, Trust, Excellence & Dignity, in their everyday work behaviour and attitude! If this sounds like you, please submit a Resume & Cover Letter to be considered.
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