About Telstra Health
We believe health technology has the potential to be the great enabler for transforming the way healthcare is delivered.
We operate the National Cancer Screening Register on behalf of the Australian Government, a digital platform that enables a single electronic record for Australians who participate in screening for cervical and bowel cancer.
Contact Centre Operator Role
Work within a team to answer telephone-based end user queries, verifying information, monitoring and responding to incoming and outgoing phone calls.
* Respond to emails from healthcare professionals and participants.
* Accurately maintain participant records and investigate exceptions by following up with the Team Lead or the healthcare professional.
* Maintain confidentiality and sensitive matters diplomatically and discreetly.
* Utilise appropriate systems and processes and adhere to all NCSR policies, procedures and work instructions.
* Escalate issues as appropriate in accordance with NCSR policies, procedures and work instructions.
About You
You will have customer service experience – ideally from retail, hospitality or even call centres which will demonstrate:
* Telephone-based customer service
* High-level customer focus and ability to positively relate and interact with people to foster productive outcomes
* Ability to work under pressure with conflicting priorities and/or meeting strict deadlines
* Competent data entry skills and high-level attention to detail
* High-level verbal and written communication skills
Benefits
When you join us, you join a team of experts - our team boasts a wealth of skills, expertise and knowledge across a wide range of health and tech areas for you to tap into so there will be plenty to learn and do.
* Free Telstra mobile and plan for eligible employees
* 30% discount on various Telstra products and services
* 16 weeks paid gender-equal parental leave, culture, family and domestic violence leave, as well as the option to purchase additional leave
* Career break and study assistance
* Ongoing development through various learning programs, access to O'Reilly and LinkedIn Learning and much more