About the Role We are looking for a Level 2 IT Support Engineer to join our Melbourne-based IT Team. This role is based in Broadmeadows and includes the provision of all IT support management services across SPL nationally. This hands-on role will be responsible for user management across a variety of platforms. Tasks will include;Providing administrative and technical support for the rollout of IT projectsProviding the technical know-how to assist with the Corporate IT Road Map and Project ManagementCustomer and vendor relationship managementCommercial support as requiredTravel to SPL's other sites from time to timeSo, what can SPL offer you? Great work culture.Support and development opportunities.Attractive work salaryRegular work hoursOpportunity to work from home one day a weekSPL is currently undergoing an exponential growth period, so it is the perfect time to join us!Skills and Experience To be successful in this role you will need to have: Excellent communication skills, both written and verbal, and the ability to simplify technical terms to end users,A professional and flexible attitude with a practical approach to problem solving,Ticketing systems experience and network and printer configuration and troubleshooting skills,Ability to work autonomously,Experience with MS Windows Server 2019 and Desktop Operating systems, Office 365/Microsoft 365/Azure Cloud Management/Active Directory, DNS, DHCP & Group Policy, Microsoft Intune, Samsung Knox, Hyper-V 2019, SD-WAN and experience managing Linux, Windows and macOS environmentsExperience working with Network switches, patch panel, access points and firewall preferably Cisco Meraki environment.Relevant Tertiary qualification - ie IT or Computer Systems, CompTIA A+ or similar, MCSA certification or similar and knowledge of ITIL-based support processesWho we are SPL provides laundry, linen hire and supply, dry cleaning, and valet services to customers in the accommodation, health and aged care, and hospitality sectors. SPL has grown rapidly over the past 3 years with over 1,500 employees in 15 locations, boasting the two largest laundries in the Southern Hemisphere and a vision to become a world class provider.SPL acknowledges that those with diverse experiences, perspectives and backgrounds enhance our workplace and our capability for innovation.If you feel you are up for the challenge we would love to hear from you today! Click the 'APPLY' button and make sure you include an up-to-date CV and a cover letter. You can also visit www.splservices.com.au for more information on us. **A note to recruitment agencies: We politely ask that you avoid making any approaches or sending unsolicited resumes.