Description Location: Abbotsford (hybrid) In this position, you'll be based in Abbotsford, Melbourne office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our culture of flexible working. We give you a world of potential We have an excellent opportunity for an Operational Account Manager to join our Employee Share Plans team, based in our Yarra Falls, Abbotsford office. If you’re looking for a job that challenges you and gives you opportunities to grow, you’ve found the right role. A role you will love As an Operations Account Manager, you will utilise your exceptional communication skills to build and maintain relationships across a portfolio of clients, to understand our client's needs and take operational ownership of client relationships, working with our stakeholders to build on these relationships and enhance the global reputation of Computershare. Some other key responsibilities: Manage and own overall operational responsibility of a client portfolio Ensure client requests are monitored and prioritised correctly including monitoring service levels and client satisfaction Be an SME for clients, plans, product and process, in-depth technical understanding of the system processes Form first level of escalation for client and internal stakeholders Liaise with Senior Management on the operational health of the client portfolio Acting as the primary interface between the client and the service delivery teams for regular and ad-hoc requests Host and lead regular client meetings to review service/project delivery status and event planning What will you bring to the role? Previous experience in customer service/relationship management Excellent verbal and written communication skills, capable of communicating with audiences at all levels with clarity, impact and influence Ability to build a detailed understanding of assigned clients & close partnering relationships Ability to influence and manage senior stakeholders (internal and external) Strong negotiation skills Solution-oriented with an attention to detail Ability to plan and meet multiple deadlines within a fast-paced, high-pressure environment to consistently meet the needs of the business and our clients Ability to develop technical skills Ability to identify and solve problems If this sounds like a role and organisation, you’d love to be part of, apply today Rewards designed for you Flexible work to help you find the best balance between work and lifestyle. Health and wellbeing rewards that can be tailored to support you and your family. Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well. Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future. And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careers-handbook.