About usOscars Group is a passionate, creative and dynamic privately owned hospitality group founded in 1986. Owned and operated by the Gravanis family for over thirty years, the group began with the acquisition of a single pub in Sydney’s Inner West.Today, Oscars Group is one of the largest privately owned hospitality groups featuring an ever-expanding portfolio of 46 Assets across NSW, Queensland and Victoria. The group operates across a variety of segments including accommodation, pubs and gaming, retail liquor, conference and events centres, chartered vessels, and both commercial and residential developments.Novotel Wollongong Northbeach is an award winning venue located just steps from the beach. The hotel has undergone a major transformation with multiple outlets and entertainment facilities under the one roof, and is one of the premium locations for accommodation, weddings, events and dining in the Illawarra. The hotel has 209 accommodation rooms, 5 food and beverage outlets and multiple event spaces offering incredible views and amazing experiences. The hotel provides an exceptional product with world class food and beverage offerings.About the Role:Novotel Wollongong Northbeach is currently seeking an energetic, motivated and service driven Food & Beverage Duty Manager to lead the teams across our multiple food and beverage outlets.In this role, the primary responsibilities will be to assist with the day-to-day operations of the business and ensure smooth operations of all food and beverage functions to ensure our guests have an exceptional experience. This is a leadership position that requires a strong combination of managerial, organisational, and customer service skills.As a duty manager, you will play an integral role by:Overseeing the delivery of excellent customer serviceManaging multiple outlets whilst maintaining a strong understanding of entertainment and eventsMaintaining knowledge of venue compliance, regulations and venue operationsTraining, motivating and continual staff developmentDeveloping creative promotions and venue initiativesImproving staff knowledge and skillset to improve on customer engagementManaging the venue’s appearance and atmosphereKey Responsibilities:A natural and confident leader with strong communication skillsPassionate about customer service and delivering amazing experiencesKnowledgeable about compliance, regulations, and venue operationsHighly organised with the ability to manage an inventory, including ordering supplies and ensuring that stock levels are well maintained.Focused on the development of the team, with the ability to lead, train and coordinate staff in a motivating, efficient and effective mannerAble to manage payments, cash handling and reportingConfident handling guest feedback and any complaints in an efficient and proactive mannerWilling to work rotating roster including nights, weekends and public holidaysCurrent RSA accreditationA police check will be required for this roleAccess to Accor discounts, including worldwide accommodation discountsInternal and external training and development opportunities and online training platformCareer development opportunities within Oscars Group across multiple amazing venues.Employee Assistance ProgramMentoring from a strong team of hospitality professionalsReward and recognition programsIf you are a strong leader, with a passion for hospitality and looking to grow within our company, please apply now.Your application will include the following questions:Which of the following statements best describes your right to work in Australia?Do you hold a current Responsible Service of Alcohol (RSA) certificate?Do you have customer service experience?Do you have a current Police Check (National Police Certificate) for employment?What's your expected annual base salary?How much notice are you required to give your current employer?
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