New Sales Activities: Hunter of new government sales opportunities.
Exceed monthly sales, renewal, and churn target goals.
Welcome customers to T-Mobile and review service agreement, answer questions regarding service, and probe for additional business.
Sustain monthly call goals as expectations decide.Account Management and Maintenance Activities: Establish and cultivate customer relationships to drive sales and increase customer base.
Complete customer account maintenance resulting from account reviews.
Provide account analysis to resolve up-sell and renewal offers.
Monitor and resolve customer issues.
Track individual account activity and results.Data Entry and Analysis: Extensive data entry, system navigation, and utilization required, including independent analysis and decision making related to information.
Accuracy and efficiency in data entry required.Continuous Training: Completes continuous training to maintain knowledge of products, services, and sales approaches.
Uses automated knowledge system, as well as any training tools provided to deliver outstanding service to meet T-Mobile's efficiency and quality standards.Performance Goals: Attains efficiency and sales goals based on targeted metrics.
Meets/exceeds all departmental goals and business objectives.Collaboration: Demonstrates positive and collaborative behavior with customers and coworkers.
Demonstrates personal leadership in consistently maintaining high standards for ethical and professional conduct.Adjustments and Credits: Disburses adjustments and credits as appropriate within established limits and criteria.Other Duties: Also responsible for other duties/projects as assigned by business management as needed.Education: Bachelor's Degree (Preferred)Work Experience: 2-4 years selling to Government (State and Local) accounts (Required)5+ years selling to Government (State and/or Local) accounts (Preferred)Business markets sales experience (Preferred)Wireless industry sales experience (Preferred)Knowledge, Skills and Abilities: Customer Satisfaction (Required)Communication (Required)Presentations (Required)Problem Solving (Required)Analysis (Required)Customer Service (Preferred)Microsoft Excel (Preferred)Technical Sales (Preferred)At least 18 years of ageLegally authorized to work in the United StatesTravel: Travel Required: Yes
DOT Regulated: DOT Regulated Position: No
Safety Sensitive Position: No
Total Target Cash Pay Range: $130,100 - $234,600, inclusive of target incentives.Base Pay Range: $78,060 - $140,760.
The pay range above is the general base pay range for a successful candidate in this role.
The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.
At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.
We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
Eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!
T-Mobile USA, Inc. is an Equal Opportunity Employer.
All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.
Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier.
If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing -mobile.com or calling 1-844-873-9500.
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