FRONT OFFICE MANAGER – Hamilton Island Holiday Homes We are seeking a Front Office Manager to join the team in Holiday Homes. Working closely with a team of Front Office professionals, you will be responsible for the smooth running of the Front Office department and ensuring the delivery of an exceptional guest experience.Your Benefits Largest inhabited island in the WhitsundaysAward-winning international holiday destinationSubsidised staff accommodationEmployee discounts on a range of restaurants and activitiesClose-knit social environment and work cultureYour Role Manage the Hamilton Island Holiday Homes Front Office, Guest Services Operations, and take responsibility in the absence of Senior Management to ensure all staff and guests receive immediate attention to situations requiring managerial decisions.Ensure the smooth operation of the Front Office Department, resolving problems arising from guest complaints by attending to their requests and inquiries promptly and tactfully to maintain a high level of guest satisfaction.Manage the owner's Golf Buggies, ensuring servicing and cleaning is completed when due. Maintain records of all damages either by accident or wear and tear. Correspond with guests on all damages and conduct the process in retrieval of funds.Maintain a strong relationship with Buggy Hire to ensure a smooth operation for issuing buggies to guests and that safety procedures are adhered to.Ensure work vehicles are checked and serviced regularly and kept in a clean and tidy state.Prepare statistical reports and forecasts on anticipated arrivals, departures, groups, and other statistics as required by management in measuring business operations and making sound decisions and plans.Prepare the rosters for the supervisors and hosts according to forecasted occupancy and productivity standards and budget guidelines.Maintain clear internal communication systems with concise records for all guest requests and complaints.Prepare accurate reports on all guest and staff incidents in a timely manner for management outlining all relevant details and liaising directly with the island OH&S department.Oversee the management of city ledgers, house accounts, and late charges and liaise with the finance/reservations department when problems arise.Coordinate with housekeeping management to achieve a high level of guest satisfaction.Direct and coordinate the activities of Front Office to maintain smooth operating procedures. Implement changes to daily tasks and skills training as required.Responsible for the recruitment of staff and oversee the performance evaluation process of the Front Office Department to initiate appropriate training to ensure guests receive a high level of customer service at all times. Conduct performance appraisals when required.Ensure effective rostering of staff to keep within budget guidelines whilst maintaining high levels of service.Perform any additional tasks as requested by Senior Management.Ensure effective channels of communication are maintained through briefings, departmental meetings, and attending Department Head and Employee meetings.About You You have excellent presentation, communication, and interpersonal skills. Your proven leadership skills combined with a motivating attitude assist with the ability to work well under pressure.You will also have: Diploma of Hospitality Management or equivalent (Essential)Minimum 18 months' experience in an Assistant Front Office Manager position (Essential)Demonstrated previous hotel Front Office HOD experience (Essential)Current open/unrestricted manual driver's license (Essential)Knowledge of Front Office systems and procedures (Essential)About Us Part of the Whitsundays and in the heart of the Great Barrier Reef, Hamilton Island is one of Australia's most spectacular and sought-after holiday destinations. Surrounded by pristine white beaches, and a kaleidoscope of coral and marine life, the island boasts 4 resort options, over 20 different culinary options, a championship golf course, a luxury Yacht Club, and of course the award-winning qualia resort.Click 'Apply' to be taken to our Hamilton Island Careers page www.hamiltonisland.com.au/careersHamilton Island is much more than a great place to work – it's an amazing career opportunity. Like us on Facebook: HIERecruitmentFollow us on Linkedin: www.linkedin.com/company/hamilton-island#J-18808-Ljbffr