Work flexibly under a hybrid model from Surry HillsOpportunities to advance your career as the company growsImpactful and rewarding role helping improve Aussie health outcomesG'day, we're MoshOur mission is to radically change healthcare for Aussie men. To get them the help they need without all the hassle, seriousness and sometimes awkwardness. We know the current healthcare system is not meeting the needs of the modern man, and we reckon there's a better, more holistic way. Our solutions for hair loss, sexual health, skin care, mental health and weight management are easy, affordable and completely discreet.More than a jobThere's nothing better than the feeling that what you're doing matters and makes a difference. We're pretty lucky this is the norm and not the exception for us. Working as part of the wider customer team, you will use your customer service savvy to deliver an outstanding customer experience. In doing so, you'll help men feel supported on their health journey and ensure they have a "mate" along the way.What you'll doOn a day to day basis you will:Provide general and technical support to customers with new and existing products and servicesIdentify potential customer challenges and troubleshoot accordinglyIdentify opportunities to provide value-add services to our customersManage a number of customer communication channels including web chat and email enquiriesExperience you'll bringWe're looking for someone who is solutions-focused, proactive and brings a positive attitude to everything they do. The ideal candidate will have:2+ years experience in a customer service or support roleExcellent IT/computer skills/understandingA professional and courteous verbal and written communication styleExcellent organisational and time-management skillsStrong attention to detail and ability to learn fastA high level of empathy and confidentialityWhat's on offerWe hire teammates that share our values, believe in our mission and are passionate about the future of men's health. Some of the reasons our team loves Mosh include:Lots of opportunity to learn and grow with the company with access to on-demand trainingAccess to up to 16 weeks of paid parental leaveDiscounts on a range of Mosh products and servicesAccess to ClassPass monthly subscriptionFour extra days of leave each yearWorking with a creative, friendly and collaborative bunch in a dog friendly officeMaking a real, positive impact on the lives of othersBetter, togetherEveryone is different and we think that's what makes life interesting. We believe these differences create new ideas, offer unique perspectives and speak on behalf of all of our customers. If you think you have what it takes but don't check all the boxes, reach out anyway - we'd love to hear from you.P.S. We love a good cover letter. The more you, the better.#J-18808-Ljbffr