Solstice Energy Retail is seeking a dynamic individual to lead our exceptional Billing & Credit team based in Launceston. About Us Solstice Energy is based in Tasmania and is the state's leading natural gas company with over 20 years' expertise in gas transmission, distribution, transportation and retailing.With offices in Launceston and Hobart, and operations that span Tasmania, and regional Victoria, Solstice Energy is driven by its customers' current and future needs with a clear vision to support Australia's transition to a cleaner energy future.As part of our future energy pathway, Solstice Energy is exploring the possibilities that exist with hydrogen, biomethane and other green, renewable gases. We want to work together with our communities so that we can continue to provide safe, reliable and continuous fuel options for our customers.Solstice Energy Holdings is the parent company for Solstice Energy Retail, Tas Gas Networks (TGN), Gas Pipeline Victoria (GPV), Regional Energy Victoria (REV) and Gas Networks Victoria (GNV). Solstice Energy is owned by interests managed by Foresight Australia Funds Management. Why choose Solstice Energy? We believe that our employees are our most important asset, so, as part of our team, you will receive ongoing personal development. We are committed to providing a safe, enjoyable and challenging work environment, with competitive remuneration and other lifestyle and reward related benefits. About the Role Reporting to the Head of Customer Service & Operations, as a Billing & Credit Team Leader you will be responsible for leading and overseeing the Billing and Credit functions within the Solstice Energy Retail team, ensuring continued customer satisfaction and compliance.At Solstice Energy Retail, we are different and if successful, you will have the opportunity to join a fun, supportive and friendly team. In this role you will be responsible for overseeing all customer billing, and credit control activities, Hardship and High-Risk customers, along with debt management, reporting and compliance obligations. We are a growing team who enjoy working closely together and helping each other achieve, while keeping the customer at the heart of everything we do. This position is based in our Launceston Office. Your key responsibilities in this role, will include:Lead and support direct reports to achieve KPIs and uphold company values.Manage billing, finance, and credit control functions, including staff scheduling, receipting, and reconciliations.Oversee daily and monthly processing tasks (payments, billing files, meter exchanges, and direct debit management).Monitor overdue accounts, handle at-risk customers, and address billing-related complaints.Identify and support customers facing financial difficulties, including managing concessions and hardship assistance.Conduct credit control activities and process refunds, credits, and adjustments.Ensure compliance with regulations and support internal/external reporting and audits.Handle customer inquiries via calls, email, and web.Assist senior management and maintain up-to-date policies for regulatory compliance.Safety – comply with all relevant legislation, regulations, standards and codes as required by the company HSE policies and procedures. What You'll Bring To The Role The key to your success in the role, will be the skills, experience and attributes you can bring to the role and Solstice Energy – in this role, you will need to possess:Experience leading a busy, productive team and managing staff schedules.Background in customer service, ideally in call centers or front-line roles.Strong focus on customer and staff satisfaction.Excellent communication and relationship-building skills.Ability to lead and collaborate within a small team.Time management, planning, and organizational skills.Experience in billing, finance, and credit activities.Familiarity with Microsoft Office; experience in the energy sector or billing software (e.g., Gentrack) is a plus.Confident handling customer interactions in-person and over the phone. Qualifications: Minimum two years' experience in a front-line customer service environmentProven experience in leading and mentoring of staff What we can offer We believe in providing our staff with a work environment that is happy and harmonious. Our benefits program aims to help you better manage your total lifestyle needs and reward you for being part of the Solstice Energy team.Some of our benefits include:Paid Parental LeaveCompetitive Remuneration and Salary Packaging OptionsPaid Study Leave and Educational Support Professional MembershipHealth & Wellbeing Initiatives Flexible WorkingCommunity Support InitiativesIf you are interested in being a part of Solstice Energy and the energy industry, then we would love to hear from you. How to apply To apply please attach your cv and cover letter. To learn more about what we offer, please visit: https://www.solsticeenergy.com.au/come-work-with-usMore information about Solstice Energy can be found at https://www.solsticeenergy.com.auSolstice Energy are committed to creating a workforce that actively embraces diversity, inclusion and a sense of belonging is key to our success. We believe in treating everyone fairly which means that inclusion, removing barriers, striving for equity and embracing diversity are woven through our values and behaviours. We encourage applications from all backgrounds and communities and are committed to providing a work environment that enables you to thrive, whatever your circumstances. If we can provide support with access requirements, alternative work arrangements please advise us via your application.