GN is a Danish multinational company that operates in the healthcare and technology industries. Known for its innovative products (with brands such as: Jabra, SteelSeries, BlueParrott, GN Hearing (Beltone, ReSound) that aim to improve people's lives, we enhance communication and hearing experiences. For 150 years the people of GN have been driven by a shared purpose to make life sound better. Our pioneering spirit has made us a global leader in intelligent audio solutions, transforming lives through the power of sound. As our business grows, we constantly seek fresh opportunities to deliver against this vision, addressing new and existing markets with our portfolio of carefully positioned brands. About the Role We are the leading hearing aid company in the AU market and strongly believe in transforming lives every day. If you're driven by curiosity, thrive in hands-on environments, and are commended for your proactive attitude, then we'd love to welcome you to our North Ryde based team.Due to growth in our operation, we are looking to fill a newly created Credits Supervisor position to manage a team of four Logistics Credits Associates and the processing of credits for our business. This role reports into our Warehouse Manager and has an element of stock handling as well as Navision based processing. It is perfect for an individual with exceptional communication, strong attention to detail, a love for data processing and an understanding of ISO13485 and the Medical device industry. A day in the life of a Credits Supervisor at GN Work collaboratively with other departments to ensure that the return for credit process is achieved, and customer issues are resolvedSupervise and support & manage the credits team to help achieve their KPI'sReport on daily and monthly targetsMotivate, organize and encourage team building within your team and other departments Manage the employee lifecycle including talent acquisition, development & performance managementLead the Credit team in maintaining a clean and tidy work area implementing 6S and Lean principlesEnsure the team complies with ISO13485 requirements as specified in Quality Management System.Contribute to our fun, collaborative, fast paced culture with a strong diversity equity and inclusion (DEI) focus?? What does it take to work with us? Working experience with ISO13485 in a medical device or pharmaceutical industry 3-5 years of experience in data entry/ credits/ accounts roles Stock handling experience Customer service understanding or background (desirable)Demonstrated experience of managing a small and engaged team strong computer skills with previous experience in MS Navision (desirable)Attention to detail Proficiency in the English language with good written and verbal communication skills What's in it for you? Shiny new office space in North Ryde from Jan 2025 (currently Macquarie Park)Generous discounts with hundreds of retailersAccess to online well-being centerEmployee Assistance Program and regular wellbeing webinars Generous discounts on GN Hearing, Jabra, and SteelSeries products Gift vouchers for birthdays, service anniversaries, and values-based awards Free annual flu vaccinations Weekly fresh fruit deliveries Convenient office location close to public transportationA fun culture where we celebrate the small and big winsIf this sounds like the opportunity you've been waiting for, we'd love to hear from you! Please note that we can only consider applicants with full, unrestricted Australian work rights. Agencies: Our preference is to fill this role directly. Should we require further assistance finding the right candidate, we will reach out to our preferred recruitment partners.