Primary PurposeResponsible for providing delivery services to various concurrent Projects in support of the Service Design and IT Operational Readiness of new or changed services introduced into Technology. This includes completing and maintaining all required artefacts, guiding and liaising effectively with cross-discipline teams to ensure the smooth Design & Transition of identified service to Operations.AccountabilitiesEnsure alignment of ITSM/ITIL practices and processes to support organisational goals and objectives.Participate in various governance forums providing guidance as to best practice for the design & transition of services in accordance with the service management model.Support delivery of Service Design & Operational Readiness activities, including delivery of all artifacts in accordance with the IT Ops Readiness process.Ensure projects adhere to IT Change Management policies & procedures.Participate in Technical Design Authority sessions providing guidance as to best practice for changes into IS&T environment.Engage and coordinate with all stakeholders to complete the Service Design & IT Operational Readiness artifacts in a timely manner to transition the project to Operations.Perform a key interfacing role and encourage collaboration between the programme and project teams (Build) and operations teams as required.Ensure organization-wide IT Operational Readiness and Support activities adhere to standards, processes, and best practices.Identify opportunities to improve the Service Design & IT Operational Readiness processes.Support project managers in capturing/modelling all Services in ServiceNow aligned with the CSDM (Common Services Data Model).Key RelationshipsAll Technology Platforms TeamsIS&T LeadershipIS&T Service ManagementIS&T Project Management OfficeIS&T Domains & ChaptersCyber SecurityEnterprise ArchitectureExternalVendors: Accenture, CGI, Infosys, Cap GeminiOther external relationships that contribute to operational knowledge & learning.CompetenciesExcellent collaboration, influencing and negotiation abilities.Strong understanding of operational support requirements.Strong ability to drive continuous improvement.Knowledge of the IT landscape and support requirements.Strong ITSM knowledge.Experience of working with external suppliers, including outsource providers.Manage internal stakeholder expectations.Working with multiple stakeholders, in multiple regions/time zones.Managing IT Operational Readiness (Service Transition) in a large geographically dispersed organisation.ITIL Framework Qualified.Project Management knowledge.Technical writing including Training Documents, Support Models etc.ServiceNow CSDM Knowledge.Ability to work in a transformative organisation.For a private and confidential conversation, please reach out to Riley Osborne at riley.osborne@randstaddigital.com.au.At Randstad Digital, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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