Experienced Specialist / Support Coordinators
Mulgrave, Australia | Posted on 03/07/2025
My People Solutions are seeking experienced Support Coordinators, Specialist Support Coordinators & Psychosocial Recovery Coaches for a variety of permanent & fixed term contract, full-time & part-time vacancies with Melbourne based NDIS (registered and unregistered) providers with some roles offering hybrid and work from home options.
All the roles require candidates to have a minimum of at least 2+ years' experience working as a Support Coordinator (or similar role such as NDIS Planner or LAC) with the Specialist Support Coordinators & Psychosocial Recovery Coaches required to also hold a relevant professional qualification & registration.
You must have excellent verbal and written communication skills and the ability to quickly engage and gain trust with a diverse group of people. Have the knowledge and experience of NDIS legislation, guidelines & be up to date with the constantly changing application & implementation of NDIS plans, supports & services.
Attention to detail, good time management skills including delivering work to deadlines are essential for all the roles as is the ability to work autonomously & as part of a team and be able to commit fully to the role.
These roles are ideal for experienced Support Coordinators, Specialist Support Coordinators & Psychosocial Recovery Coaches who are seeking the benefits of working independently while still working for a company and who also have the experience & skills to provide capacity building skill services to participants.
Requirements
Responsibilities & Duties:
* Understand each client's NDIS plan and goals, align the coordination of supports & services and build capacity of clients.
* Deliver work that meets minimum billable time, be compliant with NDIS requirements & ensure reporting requirements are completed as per NDIS guidelines.
* Must have a strong ethical approach to the role and understand compliance with NDIS legislation & guidelines.
* Uphold privacy & confidentiality at all times, manage & maintain data, records & information proficiently and ensure proper agreements & consents are in place via systems (e.g., Astalty, Brevity Care & Proda).
* Use your extensive local knowledge & experience to support participants identify & engage services & supports that are aligned & assist them to achieve their goals.
* Answer emails, calls & enquiries and action tasks from participants and stakeholders in a timely manner.
* Where part of a team, mentor other team members to grow and develop in their roles and participate in regular supervision sessions to enable your professional development.
* Deliver capacity skill building & development for participants, where required, ensuring support is delivered through person-centric frameworks.
Qualifications & Experience
* 2+ years' experience in a Support Coordination NDIS role (or similar e.g., NDIS Planner or LAC) supporting a diverse client base, understanding NDIS legislation & regulation, and being able to stay up to date with evolving and changing guidelines and requirements.
* Degree level qualification in a relevant field such as social work, psychology, allied health, community services or mental health is required for some of the roles.
* Experience of working with and coordinating support for people with complex disabilities, high intensity care as well as candidates with specialist knowledge & experience of working with NDIS participants with mental health and psychosocial disabilities, autism & ADHD, housing, or leaving school, accessing mainstream and government services & supports will be highly regarded.
* Ability to undertake research, deliver information in an easy-to-understand format and build key relationships with a range of diverse stakeholders is critical.
* Must have strong ethics and values, be highly organised and be able to manage competing priorities whilst delivering consistently high-quality outcomes for participants and the team.
* Able to work autonomously as well as be part of a team and understand the commercial elements of the role including meeting minimum billable hours, invoicing, service agreements and legal responsibilities.
* Full competence with computer systems, apps and other technology relevant to the role.
If you think you would be a good candidate for one of these roles and would like to arrange a confidential chat to find out more, then APPLY NOW!
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