The Company A leading aged care provider is expanding their operations within their IT sector and is looking for an experienced Applications/IT Support person to provide exceptional applications and business support.The Role The Head of IT is looking to build out their technology division starting with an Application Support Analyst.Provide full cycle application support resolving all incidents and requests working closely with end users.Understand business processes, how they are supported by the organization's applications and how the applications fit together to support the overall business.Adherence to security policies and appropriate escalation processes for all applications.Partner with internal and external stakeholders to successfully deliver current projects, including TechOne CiA upgrade company wide.Proactively identify and document process gaps and system integration opportunities to help minimize manual work across teams and functions.Your Profile The ideal candidate will have tertiary qualifications in a computing discipline and/or substantial experience in IT support.Experience in the following is essential: 3 years' experience in an IT-based user or application support role Good knowledge of Microsoft 365 platform and tools Business analysis and process documentation experience Alaya Client Care management platform experience or similar (e.g.Carelink) Technology One experience or similar ERP suite experience Highly regarded: ITIL Foundation Certification Highly regarded: Non-for-profit experience Apply Today Please send your resume by clicking on the apply button.Learn more about our Melbourne recruitment services: http://www.roberthalf.com.au/recruitment-agency-melbourne Job Reference No: 06810-0013108689 By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities.For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy.Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.