Travellers is a proud Australian, family-owned company. Our industry-leading team is driven by a mission to create experiences that go beyond mere lodging and offer best-in-class ‘home away from home’ accommodation for our guests.
We are looking for an enthusiastic Casual Room Attendant to join our team at our soon-to-be-relaunched boutique hotel property located at 62 Byng Street, Orange. This is your chance to be part of the foundation team as the hotel reopens on Monday 2 December, 2024.
Role Overview
The Room Attendant will be responsible for maintaining the cleanliness and orderliness of guest rooms and public areas, ensuring a comfortable and welcoming environment for our guests.
Key Responsibilities
Operational
1. Clean and tidy guest rooms, including making beds, changing linens, vacuuming, dusting, and cleaning bathrooms.
2. Replenish room amenities such as toiletries, towels, and beverages.
3. Provide courteous and professional service to guests, addressing any requests or concerns promptly.
4. Inspect rooms for cleanliness and report any maintenance issues or safety hazards to the supervisor.
5. Maintain cleanliness in public areas such as hallways, elevators, and lobbies.
6. Keep track of cleaning supplies and report when stock is low.
7. Follow all health and safety regulations, including proper handling of cleaning chemicals.
Guests
1. In collaboration with the General Manager and Team Members, implement strategies to enhance guest service standards which meet/exceed the expectations of guests.
2. Provide courteous and professional service to guests, addressing any requests or concerns promptly.
Other Key Skills & Attributes
1. Represent the company in a positive manner ensuring attitude and communication towards all key stakeholders is reflective of the Travellers Group Core Values – Guest Obsessed, Empowering Our People, Innovation, Pride, Data-Driven Decisions, Hungry and Humble, Authenticity and Integrity.
2. Embrace the knowledge-share culture of the team ensuring all methods, reports, and data accessed and generated are stored correctly and are readily available for shared use within the property.
3. Ensure that all Occupational Health and Safety requirements for the company are met within the property; report any workplace hazards and support the company in its endeavour to provide a safe workplace.
4. Complete to the best of your ability any additional tasks within reason as provided by your immediate manager or delegate.
5. Participate/engage in industry events and maintain relevant market knowledge.
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