Administration Officer - Customer Care TeamAbout UsThe Y Canberra Region is dedicated to empowering children, young people, and communities across Australia.We aim to create a just, equitable, and inclusive world where every individual thrives in body, mind, and spirit.We have an extensive service profile and an ability to support our youth and communities across the region in early education and care, outside hours school care, health and wellbeing, student accommodation, inclusion basketball programs and youth leadership.The OpportunityThe Y Canberra Region is seeking a dedicated and organised Administration Officer to join our Customer Care Team.This part-time role (5 hours per day, 5 days a week) offers the potential to transition into a full-time position.You will provide vital administrative and accounts support to ensure smooth operations across our Early Learning Centres (ELCs) and other services.Key Responsibilities: Act as the first point of contact for customer enquiries via phone and email.Support the Office Manager in the daily administration tasks and take charge in their absence.Assist with managing Direct Debit payments, handling payment failures, and updating account details.Provide additional administrative support as needed for the Customer Care Team and the OSHC Bookings Officer.About YouTo succeed in this role, you will need to demonstrate:Strong communication and interpersonal skills, with a professional and courteous manner.Excellent organisational abilities, including effective time management and multitasking.Ability to handle pressure and prioritise competing tasks.Why Join Us?Additional annual leave for December shutdown period.Free parking.Ongoing professional development opportunities.Employee Assistance Program available for you and your immediate family.Employee Benefits Program – Y Thanks!Generous discounts on YMCA Canberra Region services.A supportive and welcoming team.Free annual flu shot.Paid onboarding and necessary upskill learning.Generous discounts on all Y Canberra Region services, including staff/child fee discounts.In order to be considered for this role please submit your current resume and a cover letter addressing the selection criteria.Please note:1.Only shortlisted candidates will be contacted.2.As a pre-requisite for these roles, all candidates need to be able to prove they are eligible to work in Australia.3.Candidates will also be required to undertake pre-employment checks, which include a national police check, international police check (if applicable), and a minimum of two reference checks.We are committed to empowering all Children and Young People to feel safe and be safe, at the Y, in their families and in their communities.At the Y, we are committed to making a real difference in the lives of our youth and families.By joining our team, you will have the opportunity to lead meaningful programs that have a lasting impact on the community, while being part of a supportive and dynamic workplace.We offer ongoing professional development, a flexible working environment, and the chance to contribute to the health and wellbeing of those who need it most.If you want to be involved in a workplace that makes a difference, and believe you have what it takes to succeed APPLY NOW! #J-18808-Ljbffr