Line of Service Internal Firm Services Industry/Sector Not Applicable Specialism IFS - Human Capital (HC) Management Level Associate Job Description & Summary 12 Months Maximum Term Contract Newcastle - Full-time - Hybrid - Associate Be a caring and HR customer focused key point of contact for all PwC staff Start your HR career in a supportive and centralised HR Operations support team Flexible work options - work smarter in a way that suits your lifestyle. About the Role Our People at PwC team is looking for People at PwC Associate (HR Graduate) to join our vast community of solvers. The People at PwC team brings our purpose to life by supporting the firm’s people over their employment lifecycle, and empowering them to navigate their careers and apply our policies and processes. We are known for providing high quality operational HR advice, transactional services and an amazing customer experience. You’ll help solve complex problems by using your skills in: Recently gained tertiary or TAFE qualifications in human resources or a related field (or currently studying) Having an aptitude for working with complex systems and processes Managing multiple priorities and a high volume of work, in a fast paced environment Having a collaborative, customer service mindset In our People at PwC team, your impact will be seen by: Employee Support & Queries Being a caring and customer focussed key point of contact for all PwC staff by responding to employee queries in a timely and professional manner, offering guidance on HR policies, procedures, and benefits. Utilising the ServiceNow ticketing system to track, prioritise, and resolve employee queries. Engaging in instant chat communications to provide real-time assistance and clarify employee concerns, routing complex issues to relevant HR specialists when necessary. Liaising and working with an offshore transactions team Leave Requests Management Reviewing and processing employee leave requests, ensuring compliance with company policies and legal requirements. Providing guidance and support to employees on the leave application process, including PwC parental leave HRIS System Assistance Assisting employees and managers with navigating our HRIS system - Workday for various HR transactions such as updating personal information, submitting time off, and more. Conducting investigations using Workday to troubleshoot problems, and coordinating with our HRIS support team for technical resolutions. Onboarding & Induction Working closely with our Onboarding hub team to support a smooth onboarding for all new joiners into PwC Facilitating engaging and informative group induction sessions to familiarise new employees with company culture, policies, and resources. Exit Interviews Scheduling and conduct exit interviews, capturing valuable feedback Together Anywhere Programme Management Administering and promoting the firm's Together Anywhere programme, fostering a flexible and supportive work environment. HR Project Support Participating in HR projects by assisting in planning, execution, and evaluation phases. Providing administrative and logistical support to ensure projects are completed on time and within scope. Supporting HR compliance activities. About PwC At PwC, we are a human-led, tech-powered community of solvers. We approach problems with curiosity, collaboration and willingness to challenge the status quo to develop innovative solutions in partnership with Australian businesses and not-for-profits. Together, we strive to make a positive impact and drive meaningful change. That’s where our people come in. Whether you’re just beginning your career or have plenty of experience under your belt, we believe your unique perspective can help us to deliver valued insights that make a real impact. Here, you’ll be surrounded by peers who have your back and leaders who support you, in an environment that encourages continuous learning and growth. Your benefits Flexible working arrangements for how, where and when you work, ensuring you thrive while delivering top results for your team and clients More opportunities to connect with loved ones, with the ability to work up to four weeks from anywhere in Australia and select international locations Health and lifestyle perks like a wellness credit and discounted memberships Gender inclusive 26 weeks paid parental leave World-class development opportunities to accelerate your career Strong mentors, meaningful work and plenty of networking opportunities Dress for your day so you can feel confident and comfortable for whatever your day has in store for you Our commitment to diversity and inclusion We empower our people to use their creativity, authenticity and human differences to be champions of change and challenge our thinking. At PwC, we understand that diverse perspectives are necessary for solving complex problems. We believe that for diversity to truly flourish, it must be nurtured in an inclusive environment. That's why we are committed to fostering a workplace where everyone feels valued to thrive. PwC is committed to making our recruitment processes inclusive, so if you need reasonable adjustments or would like to note which pronouns you use at any point in the application or interview process, please let us know. Meg Lansang the Recruitment Manager for the role. As the team experiences high volumes of applications, we appreciate your patience to allow for a timely and fair process for all. No Agencies Please: We kindly request that recruitment agencies do not submit CVs in response to this advertisement. We are only accepting applications direct from individuals. Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Communication, Confidential Information Handling, Conflict Resolution, Coordinating Staff, Data Quality, Documentation Administration, Emotional Regulation, Empathy, Employee Data Management, Employee Engagement Strategies, Employee Life Cycle, Employee Relations, Employee Terminations, HR Software, Human Resources (HR) Metrics, Human Resources (HR) Policies, Human Resources (HR) Service Delivery, Human Resources (HR) Shared Services, Human Resources Assistance, Human Resources Management (HRM), Inclusion, Intellectual Curiosity { 6 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Not Specified Available for Work Visa Sponsorship? No Government Clearance Required? 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