Company Overview
Sofitel Sydney Darling Harbour is a luxury hotel that blends French Art de Vivre and local culture, offering guests an exceptional experience.
Job Description
We are seeking a Front Office Receptionist to provide quality service to our guests by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
* Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
* Operate telephone effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy.
* Complete the daily shift check list, referring any items that require follow up to the Front Desk Supervisor or Duty Manager.
* Transfer all details on the registration card to the guest reservation in Opera accurately and efficiently, ensuring that future stays are updated with relevant needs and requests.
* Have extensive knowledge of the Opera Front Office system with respect to reservations, check in, cashiering and check out.
* Demonstrate the 'Passion for Excellence' through serving our guests with flair and professionalism, ensuring that their requests are quickly and efficiently achieved.
* Embody the art of French hospitality through a 'can do' attitude.
Benefits and Rewards
We offer:
* Industry benefits worldwide on accommodation, dining and lifestyle services.
* Access to daily discounted coffee and Ambassador dining menu.
* A unique training platform to enhance your skills and knowledge.
Requirements
To be successful in this role, you will need:
* Highly motivated with excellent attention to detail.
* Experience within a similar role.
* Strong communication skills.
* Ability to work a rotating roster including weekends & public holidays.
Additional Information
If you share our passion for hospitality, service excellence, innovation and drive, we would love to hear from you. We are committed to Diversity & Inclusion and offer reasonable adjustments to support you.