Job Title: Police Controller
Location: Netley
Contract: Full-time and permanent
As a Police Controller, you will be on the front line of policing and responsible for receiving emergency 999 calls from members of the public and dispatching Officers to the scene.
You will need to apply an investigative mindset to:
* Risk assess police incidents
* Prioritise deployment of resources and dispatch police resources via the radio
* Communicate with Officers via the radio and provide them with information and support
* Receive emergency 999 calls
* Accurately record information
* Ensure the public receives the required help and support, whilst handling sensitive and upsetting matters with empathy and a calm attitude
The standard shift pattern for this role is 6 days on and 4 days off on a rotating 20 week pattern (averaging at 37 hours per week). Shifts are generally 10 hours long with a 1-hour meal break and example hours are; 0700-1700, 1200-2200, 1700-0300 and 2200-0700.
However, you may work any variation of a 10-hour shift depending on our demand and resource levels.
The initial 5-week training period is classroom based and will include inputs on our computer systems and theory-based topics. You will then progress to a tutoring phase, taking live calls with the support of a dedicated tutor for up to 6 sets of shifts.
Candidates should have good customer service, communication and typing / IT skills. You must be 18 years or older to apply for this role and appointment will be subject to satisfactory clearance of pre-employment checks.
Hampshire and Isle of Wight Constabulary is an inclusive employer and strives to have a workforce representative of the communities we police and serve.
We actively encourage applications to be made on a full time, part time or flexible working basis.