An exciting opportunity exists to join the team at Maroochydore GWM as a Service Receptionist / Administration. As the successful applicant you will be part of the Pacific Gympie Dealership Group with 3 dealership locations between Gympie and the Sunshine Coast and includes brands such as GWM, Hyundai, Mitsubishi, Isuzu, Honda, JAC and Goodyear Autocare. The Pacific Gympie dealership group is family-owned and has been operating for over 20 years in the Gympie and Sunshine Coast region and provides jobs to over 90 people locally. You will be joining a friendly, and positive team who are passionate about all things automotive, achieving exceptional customer satisfaction and achieving high results. The success applicant will be responsible for managing warranty claims for Maroochydore GWM ensuring timely processing, and maintaining clear communication with customers, vendors, and internal teams. In addition to assisting the service department on front counter answering phones, invoicing and making service appointments. What will you be responsible for: Collaborate with the service department to track repair orders and warranty-related tasks. Monitor claim statuses and follow up to ensure prompt resolution. Provide reports and summaries on warranty activities and trends. Stay updated on warranty policies and procedures from manufacturers and suppliers. Answering service phonecalls, invoicing customers and making service appointments. So who are we looking for: Proven experience in a similar automotive role (multi-franchise dealership) Strong attention to detail and excellent organisational skills. Proficient in Microsoft Office, Google Suite and the Pentana DMS. Effective communication skills, both written and verbal. Ability to work independently and as part of a team in a fast-paced environment. Problem-solving skills with a customer-focused approach. In return, we offer successful candidates: Ongoing training, development and support Competitive salary performance-based incentives superannuation $600 bonus for successful staff referrals Employee lifestyle benefits & discounts (movies, shopping & more) Employee discounts on vehicle purchases. A fun and supportive workplace. A happy workplace is a thriving one. We aim to create an inclusive environment where employee differences such as gender, age, culture, disability, sexual orientation, family and caring responsibilities and religion are valued. TO APPLY please submit your resume/CV and a cover letter introducing yourself and telling us why you would be a good fit with our business. Only successful candidates will be contact