We are currently recruiting for a Customer Support Specialist on behalf of our client, AgriNous, an industry leader in Ag Tech that is transforming Australia's livestock and saleyard sector. This role is ideal for a customer-focused problem solver with knowledge of accounting principles and a passion for providing exceptional customer support, ideally with a background in agriculture or the livestock sector.
As AgriNous continues to expand across Australia, they seek someone with the nous and drive to build strong business relationships while thriving in an evolving environment.
The Role: This customer-facing support role works closely with stock agents and industry professionals to troubleshoot, train, and assist with AgentNous, AgriNous' cutting-edge Livestock Agency software. The role also involves working alongside tech support and product teams to ensure a seamless user experience.
Key Responsibilities: Provide friendly, expert support via phone, email, and live chat.Troubleshoot technical and system-related issues.Educate customers on how to get the best from the software.Work closely with the product and testing teams to improve user experience.Maintain accurate records and contribute to training materials.Stay informed about industry trends and customer needs.About You: Experience in bookkeeping, invoicing, financial processes, or livestock agency operations.Agricultural industry knowledge and, ideally, an understanding of stock agency operations.Tech-savvy mindset with strong problem-solving skills.Excellent communication skills and the ability to cultivate strong business relationships.A dynamic, adaptable approach – the product is always evolving!Location and benefits: Ideally, the role is based in Bendigo, where our core support and engineering teams are also based. Remote/hybrid working arrangements will be considered for the right candidate.Enjoy regular BBQs, team get-togethers and industry events to foster connection and fun.Thrive in a modern, creative workspace designed to spark collaboration and innovation.Challenge your colleagues to friendly competition with office table tennis and pool!Access continuous training and career development – upskill, grow, and build a meaningful career! #J-18808-Ljbffr