Senior Salesforce Support Engineer
* 12 months Contract with possible extension
* ACT, NSW, NT, QLD, SA, TAS, VIC, WA
* Must be able to obtain Negative Vetting Level 1
DFP Recruitment is seeking an experienced Senior Salesforce Support Engineer to join our Federal Government Client team.
Role responsibilities
* Maintain and configure Service Cloud, Health Cloud and Digital Experience applications.
* Exhibit a deep understanding of the Salesforce platform, with the ability to build end-to-end automated processes using declarative tools.
* Investigate and troubleshoot OmniStudio components including FlexCards, Omniscripts, data raptors and integration procedures.
* Perform ongoing system administration including maintaining users, monitoring application metrics, managing Salesforce configurations and data integrity.
* Deployment of changes via existing DevOps framework.
* Perform interrogation of various log sources to investigate issues.
* Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users.
* Liaise with internal and external stakeholders across various disciplines (business, architecture, data etc.).
* Troubleshooting API and integration issues with different applications e.g. MuleSoft.
* Development of meaningful event monitoring and alerting.
Skills
* At least 5 years' experience within Salesforce eco-system.
* Experience/Exposure with Salesforce Industries including OmniStudio.
* Exposure to OOPs and Apex (Triggers, Controller, Classes) for debugging and managing minor enhancements.
* Hands-on experience with version control, branching and metadata deployments.
* Certified Salesforce Admin ADM201 or ADM211 & Platform App Builder.
* Demonstrable experience providing technical support for Experience Cloud.
* Exposure to HTML, CSS and JavaScript is an added advantage.
* Platform Developer 1 Certification or Vlocity Certification will be a standout.
* Comfortable with new ways of thinking about accessibility and enthusiastic about accessible design & development will be highly regarded.
To Apply:
If this sounds like the role for you, please submit an updated copy of your resume in MS Word format by hitting APPLY NOW or contact Deepika at .