Service Desk Officer - Regional QLD Locations 1 day ago Be among the first 25 applicants Role – Service Desk Officer (Rockhampton, Townsville, Maryborough, Toowoomba, Mackay)
6 month engagement, possible 3-6 month extensions 2 days WFH Open in various regional QLD locations (Rockhampton, Townsville, Maryborough, Toowoomba, Mackay) About the Role Seeking a Service Desk Officer (IT) to provide technical support and deliver high-quality end-user digital services for a state government client in various regional areas in Queensland. In this role, you will be responsible for addressing technical issues, resolving service requests, and escalating incidents as needed, ensuring a seamless digital experience for all users.
Required Experience Proficient in IT support functions with knowledge of Service Desk systems and IT tools Experience in resolving PC system, peripherals, and desktop application problems Experience with deployment and configuration scripts on a Microsoft platform Incident management and troubleshooting around applications like Office 365, Teams, SharePoint, etc. Demonstrated experience in similar Information Technology Support roles (L1 / L2) Strong communication and teamwork skills, demonstrating effective stakeholder management and customer service in an IT environment Seniority Level: Entry level
Employment Type: Contract
Job Function: Design, Art / Creative, and Information Technology
Industries: Staffing and Recruiting
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