About UsSportsbet is a leading Australian e-commerce business in the online wagering sector, bringing excitement to over 2 million Aussies. We do this by living our values to create an innovative entertainment brand, trailblazing products and best-in-class platforms that deliver great experiences to our customers.We have over 1,300 team members at Sportsbet but as part of the Flutter Group, we're a true global player.Committed to Responsible GamblingOur commitment to responsible gambling is genuine and demonstrated through the wide range of responsible gambling initiatives and tools.We're proud to be the leaders in responsible gambling in our industry, not just locally, but globally.About The RoleAt Sportsbet, we're passionate about our customers, and we're looking for people who share that same enthusiasm. By joining our Darwin-based Contact Centre on night shift, you'll have the unique opportunity to support some of the biggest global sporting events, including the highly anticipated IPL, AFL, and NRL seasons — the busiest and best times of the year to be part of the action!As a Casual Customer Service Advisor on night shifts, you'll be part of a team that thrives during peak sporting seasons, delivering "best in class" service and creating unforgettable experiences for our customers. With excellent training and development opportunities, you'll become an integral part of a high-performing team committed to solving customer issues with efficiency and a smile.Please note: Shift times will vary between 6pm-6am (with weekend and public holiday work), and we're specifically seeking team members to join us during the IPL, AFL, and NRL seasons, when the demand is at its peak.Responsibilities Include:Fielding telephone betting inquiries and general customer support via multiple channels, including email, chat, and phone.Efficiently solving customer problems with attention to detail to achieve the best possible customer outcomes.Capturing information into our customer database, and using your written communication skills to leave clear and concise notes for others.Being open to learning new systems, thinking creatively, and most importantly, always keeping the customer experience in mind.About You:You must be a citizen, permanent resident, or hold a visa that allows you to work full-time hours.Previous customer service experience is essential, with contact centre experience highly valued.Excellent verbal communication skills are a must as the role is phone-based.You should be available to work night shifts, including weekends and public holidays, which are our busiest times.You'll need to be available for full-time training from April 1st to April 12th, including Saturdays.If you're ready to join a dynamic team during one of the most exciting times of the year and contribute to delivering top-notch customer service on night shifts, we want to hear from you!The PerksWe work hard and play hard, so along with competitive rates, here's some of our other perks:Genuine flexibility with a hybrid working policyA vibrant office environment with Table Tennis and Pool tables, Massage Chairs and enough TVs to watch all live sport, overlooking the Darwin RacecourseStocked kitchen with food and cooking appliances to keep you well fed throughout your shiftRegular office competitions and catered major events (think AFL/NRL Grand Finals, Superbowl, Melbourne Cup Day)Career development opportunitiesAccess to our Employee Assistance Program and a Circle In membershipOur Focus on Diversity, Equity & InclusionWe're an inclusive employer who welcomes you for who you are, as you are – so, if you require adjustments to the recruitment process, please let us know in your application or contact us if you'd like to discuss this in more detail.If you think you'd be a great fit but don't necessarily meet everything in the job description, please still get in touch.Need To Work Flexibly?We know flex means different things to different people, let us know how we can support you to be your best.Ready to bring excitement to life? Apply nowApply now#J-18808-Ljbffr