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Job Description:
Job Summary
The primary duty of the Transcription Coordinator (TC) is to ensure transcript is accurately typed, finalized, and delivered to clients in accordance with the production schedule and style guides. All TCs will form a team working closely together in conjunction with the Transcription Manager/Practice Manager to allocate transcribers (typists) and manage the various jurisdictions for daily and delayed transcripts. TCs will be required to cross-train on various jurisdictions and may be involved in projects pertaining to transcription.
Essential Job Responsibilities
1. Liaise with Transcription Manager/Operations Manager and other TCs for jurisdiction assignment
2. Assist with transcriber allocations and reallocations for same day and delayed transcription work for various jurisdictions (liaising with other TCs and Transcription Manager/Operations Manager)
3. Merge, produce, finalize and deliver transcripts in accordance with client and business quality KPIs
4. Ad-hoc set up transcript orders for transcription and production
5. Create necessary directories prior to commencement of transcript assignments
6. Maintain delivery information for transcript orders
7. Maintain overview of various email accounts/distribution groups
8. Provide transcribers with relevant job information
9. Deliver transcripts to clients via a variety of methods
10. Audio check indistinct and inaudible notations in transcripts
11. Audio check transcripts created from poor audio or audio with poor speakers
12. Ad-hoc transcription as required
13. Provide transcript billing information to the Operations Manager/Administration Team
14. Participate in projects on an ad-hoc basis
15. Conduct quality assessments for transcribers as directed by the Operations Manager and Quality Assurance Lead Analyst
16. Participate in transcriber training as necessary
17. Assist Transcription Manager with any duties necessary
18. Act as 2IC to Transcription Manager, providing cover in absence
19. Maintain close communication with Monitoring team
20. Maintain daily contact with Transcribers via a variety of methods such as email and instant messaging
21. Ensure communications are clear, concise, and in line with business requirements
22. Foster and promote a safe and healthy work environment, maintaining safe work practices at all times, and to work within and comply with Company safety policies and procedures
23. Ability to work outside standard business hours if required
Qualifications & Characteristics
1. Collaborative team member
2. Strong communicator
3. Attention to detail
4. Customer focused
5. Strong English skills, both written and verbal
6. High school graduate
7. Six months to one year basic office administration
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
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