DescriptionThe Account Manager will manage and grow a portfolio of clients, ensuring their risk management and insurance broking needs are identified and met. Based in Brisbane, the role will work within a team led by the Director of Client Service and Delivery | Property & Casualty.The RoleImplement and review client service strategies with multiple-tier client contacts.Obtain annual formal client feedback.Leverage best practices from across WTW to deploy within the business.Ensure all sales processes comply with the WTW Excellence Model and local regulations.Ensure adherence to the Client Excellence Model (CEM) and WCS principles.Represent the voice of the client both internally and within teams when decisions are made regarding processes, approaches, and future strategies.Ensure that settlements, client cash allocations, and credit management fall within agreed parameters.Ensure that every client has an agreed service plan and that client advocates implement every aspect of the plan.Actively participate in new business activity/prospecting and help build out growth propositions.Explore all cross-selling opportunities, for example, Employee Benefits, Construction, Workplace Risk, Risk & Analytics, Mergers & Acquisitions, and Financial & Executive Risks (FINEX).Undertake professional development.Ensure strong relationships are maintained with insurers.Work with WTW Placement, including hubs in London and Singapore.Utilize WTW product platforms.QualificationsThe RequirementsInsurance broking/industry experience of at least 5 annual business cycles.Excellent technical skills in coverage and wording review.Understanding and technical proficiency in claims management processes.Experience with the placement and servicing of complex and multinational clients.Intermediate proficiency in all MS Office applications, including Outlook.Excellent oral and written communication skills, both on an individual and small-group basis.Demonstrated success in managing team relationships and senior-level client relationships, with a focus on exceptional service.Qualifications in accordance with the Financial Services Reform Act (minimum Tier 1 Broking Compliance).Preferably degree-qualified in any discipline.Note: Employment-based visa sponsorship and/or assistance is not offered for this specific job opportunity.
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