Transform Service Outages into Seamless Experiences
Are you ready to revolutionize the way businesses and customers navigate service disruptions?
The Service Outage Management (SOM) team at our client seeks a customer-centric professional to join their ranks.
About the Role
We are looking for motivated, personable individuals who thrive on delivering exceptional customer experiences. Our client in the Telco field manages all aspects of service outages—planned and unplanned.
This is a 12-month contract role that will see you undertake a range of duties from troubleshooting and testing to liaising with stakeholders and ensuring seamless support when it matters most.
Key Responsibilities:
* Customer Support: Make outbound calls to confirm service restoration, troubleshoot issues, and provide solutions.
* Data Accuracy: Maintain detailed and accurate records of all conversations using pre-designed scripts.
* Technical Expertise: Use advanced testing tools to diagnose and resolve faults.
* Medical Priority Assistance: Manage reports and provide support for medically dependent customers during outages.
* System Updates: Interpret and update internal systems with the latest outage information.
* Internal Liaison: Handle inbound calls from staff and stakeholders, offering timely support.
What You Bring to the Table
You will be an ideal fit if you possess:
* Excellent written and verbal communication skills.
* A strong customer focus with great listening and problem-solving abilities.
* Initiative, self-motivation, and a proactive attitude.
* Strong attention to detail and data entry skills.
* A collaborative mindset to support team success.
* Technical aptitude and a desire to learn on the fly.
About the Team
Be part of a supportive, fast-paced environment where you'll grow your skills, provide critical solutions, and make a meaningful impact every day.