As a Sea Logistics Customer Care Specialist at Kuehne + Nagel Australia, you'll ensure customer satisfaction by providing helpful information, answering questions, and collaborating with sales and operations teams to retain your customer portfolio.Your RoleYou will support customers by providing helpful information, answering questions, and responding to complaints. Utilizing your strong forwarding and market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services, and features.Your ResponsibilitiesTo drive customer engagement, satisfaction, retention, and reactivation in close cooperation with Field Sales and the Operational Care Center (OCC).To establish and strengthen operational relations with customer contact(s) through daily interactions, regular care visits, and pro-actively advising and consulting to ensure customer satisfaction.To qualify customer inquiries and provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted and closed.To support customer onboarding in line with working instructions, ensuring inclusion and transfer of customer requirements into the KN systems alongside the (initial) customer order.To qualify and enter customer orders into the operational execution process.To collaborate with Finance to adjust credit limits based on daily business development and coordinate measures in case of challenges.To document, resolve, and analyze all complaints and then identify, share, and eliminate root causes.To create, review, and refine customer reports.To ensure delivery against all financial targets and strategic objectives.Your Skills and ExperiencesMinimum of 5 years of direct experience in the relevant field and industry.Strong commercial acumen with excellent stakeholder management skills.Open and adaptable to change, capable of thriving in a dynamic environment.Experience with Dangerous Goods (DG) and refrigerated (reefer) logistics is advantageous.
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