About CTM
Corporate Travel Management (CTM) is a global leader in business travel management services. We drive savings, efficiency, safety and sustainability to businesses and their travelers in every corner of the world.
Its proven business strategy combines personalised service excellence with client-facing technology solutions to deliver a return on investment to clients.
A Brief History
CTM was founded in 1994 in Brisbane, and today is one of the largest travel management companies in the world.
About the Role
This position is responsible for providing superior Virtual Account Management (VAM) and Business Analysis & Solutions for existing and prospective clients alongside the oversight and management of the Client Services Administrator (CSA) inbox.
The VAM will ensure the allocated client base is managed to the highest professional standard, encompassing the internal CTM standards implemented for the role.
Responsibilities and Duties
* Ensuring the client portfolio is managed to the highest professional standard, encompassing the internal standards implemented for the role
* Virtual Account Management of SME accounts, including overseeing the implementations of these accounts
* Oversight and management of the CSA inbox
* Provide general administration support to the Client Value Managers; as required
* Establishing formal call plans for the VAM clients
* Reviewing and analysing client behaviour to support recommendations
* Supplier (Hotel/Car) RFP management and support
* Monitoring of the VAM Inbox
* Collating and preparing detailed ongoing and ad-hoc management information
* Database management including CRM
* Researching, formulating and preparing SME sales strategies and account acquisitions plans to attain new corporate clients
* Developing winning value propositions for clients as part of the qualification process
* Representing CTM in the marketplace on a professional basis to increase market and brand awareness
* And most importantly achieving the annual retention & Sales targets
Requirements
1. Minimum 2-3 years travel industry experience in a support, sales, consultant or customer service role with proven ability in effective customer service
2. Excellent time management and organizational skills with the ability to multitask and prioritise according to agreed deadlines
3. Demonstrated ability to align and tailor your