About Us
At TIO, our strength lies in our deep understanding of the unique conditions faced in the Territory year after year, from floods to cyclones and everything in between. We provide a comprehensive range of insurance products for both personal and business needs, including home, motor, marine, business, and workers' compensation.
We are proudly employing Territorians, with our local claims team and contact centre ready when our customers need us most. As a division of Allianz Australia Insurance Limited, a member of the global Allianz Group, TIO is backed by one of Australia's largest general insurers.
The Role
We are seeking a talented individual to join our team as a Claims Handler. The successful candidate will be responsible for:
* Achieving individual KPIs and targets.
* Managing a portfolio of domestic motor/property claims in accordance with the General Insurance Code of Practice.
* Providing timely and effective responses to customer enquiries over the phone and in writing.
* Developing customer relationships to understand customer requirements and deliver a positive, trusted customer experience.
* Delivering consistent and appropriate high levels of customer service at all touch points.
About You
To be successful in this role, you will possess:
* Experience in administration, customer service, and/or contact centre within a corporate environment.
* Excellent verbal and written communication skills.
* A proactive approach to problem-solving with strong decision-making capabilities.
* Ability to recognise, avert, manage, and escalate conflicts.
* High attention to detail, completing tasks with thoroughness and accuracy.
* Ability to plan and prioritise effectively, organise tasks, and manage competing resources and demands.
What We Offer
We offer an inclusive culture, flexible work-life balance, career development opportunities, and financial and well-being perks. Our workplace celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, and abilities are valued for their perspectives and talents.