About Mantra on Salt Beach
Located in Kingscliff, just south of the Gold Coast / Northern New South Wales border, Mantra on Salt Beach offers comfortable hotel, one and two bedroom spa suites with full service kitchens and private balconies to enjoy the serenity of surrounding bushland and ocean views.
Purpose of the Role
As a Group Reservations Agent, you will play a crucial role in assisting clients to deliver the highest level of guest service and a memorable seamless stay.
Key Responsibilities
* Assist with Group enquiries, direct Accommodation Only Groups and Conference & Event Groups
* Provide guests with accurate information on room availability, rates, and special offers
* Be the main point of contact for Group accommodation with clientele, addressing inquiries, answering questions, and assisting with reservation modifications and cancellations
* Allocate rooms based on guest preferences and meeting strata regulations, check availability and business demands, ensuring a comfortable and enjoyable stay
* Safely and securely handle payment transactions, verifying billing details for accuracy
Requirements
* Proven experience in customer service, being a good communicator, and enjoying interacting with people
* Organised and customer service-oriented with exceptional communication skills
* Previous experience in a similar role in the hospitality industry is preferred
* Proficiency in using SIHOT and property management systems is a plus
* Problem-solving skills and the ability to remain calm under pressure
* Team player with a positive attitude and willingness to go the extra mile
About Accor
We welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.