APS5 Operations Manager Your new company Your new company is an independent statutory agency that is responsible for implementing the National Disability Insurance Scheme (NDIS), which will support a better life for hundreds of thousands of Australians with a significant and permanent disability and their families and carers. The organisation values a positive contemporary attitude to disability. Your new role The APS5 Operations Officer will have a considerable level of contact with internal and external stakeholders and will be required to communicate with and provide advice on a range of matters to resolve moderately complex to complex enquiries. Responsibilities of the role include but are not limited to: Providing Home and Living secretariat support for all Home and Living decisions. Supporting Agency teams with Home and Living enquiries. Resolving issues and complaints in relation to participant Home and Living applications. Leading and contributing to the implementation of process improvement initiatives. Managing, collating, interpreting and analysing data to produce reports and dashboards that inform strategic and operational planning. Contributing to the achievement of key performance indicators, including planning targets. Monitoring and actioning correspondence, assigning and actioning internal work items. Coaching, mentoring staff and providing support on established technical, operational and administrative activities, procedures, practices and program/project objectives. **Please note that the candidate must be an Australian Citizen** What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV at (email protected), or call us now at ******** If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.