Help Desk & IT Support (Information & Communication Technology) Full time At Healius, we're passionate about leveraging technology to drive healthcare innovation, and as a Senior System Administrator in our Operational Technology Services team, you'll play a pivotal role in shaping the future of our IT infrastructure. You'll have the opportunity to support and manage critical IT systems within a dynamic environment, work with cutting-edge technology, and collaborate with a team dedicated to excellence. This is your chance to take on a variety of responsibilities and make a significant impact while further developing your career in IT. About Us Healius employs 10,000+ passionate people, with an expansive network of over 100 medical laboratories and 2000 patient collection centres operating across metropolitan, regional and remote Australia. We provide 1 in every 3 pathology services in Australia, extending from exclusively servicing some of Australia's largest and most complex private and public hospitals, to small Indigenous Australian communities. This means that you will be working with purpose whilst being a part of a business big enough to offer interstate mobility, job security and opportunities to fulfill your career ambitions. What You Will Be Doing Your key responsibilities will include: Server Infrastructure Support: Managing on-prem, virtualized, and private cloud server infrastructure, ensuring high availability and reliability. ICT Asset Management: Procuring, installing, configuring, and maintaining hardware, operating systems, and associated assets. Backup & Recovery: Overseeing backup operations, ensuring that system data is accurately backed up and promptly recovered in the event of a failure. Technical Support: Troubleshooting hardware and software issues, providing second and third-level support to ensure systems are operational. System Monitoring & Maintenance: Performing daily system checks, verifying hardware integrity, monitoring logs, and applying system and security patches to reduce vulnerabilities. Documentation & Housekeeping: Maintaining internal technical documentation, manuals, and IT policies in the wiki. Implementing housekeeping procedures, setting up user accounts, and reviewing system access and logs. Infrastructure & Service Management: Administering Active Directory, DNS, DHCP, and DFS services, ensuring compliance with company policies and procedures. Proactive System Improvements: Assisting with the design and execution of the digital roadmap, improving systems and business processes using supporting technologies. National Tech Support: Handling Level 2 and 3 technical service tickets on a national basis, providing expert troubleshooting and resolution support. What Type of Person Will Be Successful These are the type of attributes & skills you would possess: Extensive IT Experience: 10+ years of experience as a System Administrator, with a strong background in managing business-critical ICT infrastructure. Advanced Technical Knowledge: Expertise in Microsoft desktop and server operating systems, Linux, SQL Server Administration, Active Directory, Security Groups, and Group Policy. Networking Expertise: A solid understanding of TCP/IP, IPSEC, DNS, DHCP, VLAN, and routing protocols. Cloud & Virtualization Experience: Proficiency in Microsoft 365, VMware, HyperV, and data backup strategies. IT Security Savvy: A strong grasp of IT security principles, ensuring systems are protected from cyber threats. Autonomous & Collaborative: The ability to work independently while collaborating effectively across departments. Attention to Detail: A keen eye for detail in documentation and system monitoring to ensure accuracy and efficiency. Strong Problem-Solving Skills: Expertise in troubleshooting and resolving both hardware and software issues at a national level. Career Growth Mindset: Interested in career development opportunities in architecture, cybersecurity, or infrastructure management. Willingness to Travel: Willing to travel to various sites as needed to provide on-site support and collaborate with teams. Benefits, Perks and Wellbeing As part of working for Healius, you will have access to a range of benefits & perks including: Benefits platform: Reduce the impact of the cost of living with everyday savings with 500+ of Australia's most-loved brands. Fitness Passport: Access top fitness centres & pools across Australia at a subsidised rate. Corporate health insurance discounts, banking benefits and novated leasing salary packaging. Career growth and development opportunities: Access to a comprehensive library of online courses and learning paths via our e-learning platform. Confidential health and well-being support: Through our Employee Assistance Program, available to all employees and their family members. Our Commitment to Diversity And Inclusion QML Pathology is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity. Healius is committed to supporting Veteran Employment - Veterans and candidates with Australian Defence Force (ADF) experience are encouraged to apply. How To Apply Please click the 'Apply Now' button to complete the pre-screening questions and submit your application. If you would like further details please email #J-18808-Ljbffr