Administrative Assistants (Administration & Office Support)
Baaz Security is a Retail Loss Prevention & Asset Protection specialized security company.
We are now hiring for a Senior Operations/Payroll Co-coordinator Role.
Register your interest.
This position is responsible for the overall performance of the company and client, achieving Baaz Security’s business results by building a positive customer experience, quality client service, and premium service offering.
Key responsibilities include:
OPERATIONS
* Completing the rostering/scheduling for our security operations on client sites and filling vacant shifts in line with site requirements and safe rostering practices.
* Conducting interviews, meetings, and training programs for improving standards with staff.
* Assisting, monitoring, and getting reports from Payroll, HR, and Supervisors.
* Liaising with clients and security personnel regarding shift arrangements and briefing staff on their duties.
* Reviewing client requests and responding promptly.
* Finalizing and improving shift charts and rosters for all sites.
* Being on-call outside of business hours on a rotating basis with other schedulers and managers of our Operations Team.
* Assisting, controlling, and improving rostering and arranging coverage for sickness or annual leave requests.
* Resolving client and customer complaints to minimize repeat issues.
* Building a high-performing team, including security guards and crowd controllers.
* Ensuring staff comply with Baaz policies and procedures.
* Supervising and managing Security Officers according to guidelines.
* Reviewing and giving feedback on guards' written incident reports.
* Ensuring compliance with all aspects of site security operations as per contract and industry regulatory requirements.
* Creating relevant site management and compliance reports.
PAYROLL/ACCOUNTS
* Generating weekly and fortnightly invoices for different clients.
* Managing a small-medium sized ledger.
* Running fortnightly staff payroll under manager's supervision (up to 100+ employees in busy periods).
* Assisting in data entry in rostering and Xero software.
* Resolving discrepancies by liaising with customers and internal staff.
TO BE CONSIDERED FOR THIS POSITION, YOU WILL POSSESS THE FOLLOWING:
* Possession of a current WA Security License, WA driver's license, current RSA card, and First Aid (preferred).
* Ability to work overtime, including weekends and nights.
* Availability to respond to client requests 24/7.
* 1-2 years of management experience in a similar environment.
* Experience in the security industry as a site manager or security consultant (preferred).
* Degree in Accounting, Business, Commerce, or related field; Cert IV in Security and Risk Management is highly regarded.
* Experience in leading medium-sized teams.
* Strong interpersonal and communication skills.
* Highly developed computer skills (MS Office mandatory, Xero Essentials preferred).
* Proven ability to work effectively independently and as part of a team.
* Good organizational skills with attention to accuracy and detail.
Client Partnership
* Build and maintain relationships with clients and engage with Baaz management and employees.
* Monitor and audit service delivery to ensure compliance with contractual requirements and Baaz standards.
* Understand the security and safety needs of clients and promote Baaz value proposition.
* Act as the point of contact between all clients and employees.
* Coordinate training inputs and training needs identification for all staff members.
* Provide continual leadership to staff.
* Manage, maintain, and achieve employee KPIs.
* Provide help and advice to customers using the organization's services.
* Communicate courteously with clients/employees by telephone, email, letter, and face-to-face.
* Analyze statistics or data to determine customer service levels.
* Train staff to deliver high standards of customer service.
* Lead or supervise a team of customer service staff.
* Stay updated on the organization's products or services.
* Report feedback, performance, and incidents to operational management.
Commercial Business Acumen
* Track all employee payroll costs, ensuring expenditure does not exceed budgets.
* Make business decisions to reflect Baaz brand and service offerings.
* Comply with audit standards as per industry requirements.
Job Types: Part-time
Expected hours: 25 per week
Schedule:
* 8-10 hour shift
* Day shift
* Monday to Friday
* Morning shift
Your application will include the following questions:
* Which of the following statements best describes your right to work in Australia?
* How many years' experience do you have as a Payroll Coordinator?
* Which accounting packages are you experienced with?
* Which Microsoft Office products are you experienced with?
* How many years of payroll experience do you have?
* Do you have experience in administration?
* Do you have experience using Xero?
* How much notice are you required to give your current employer?
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