To inspire the brilliance of life, by creating rich experiences for people, in harmony with nature.Position: Customer Experience OfficerEmployment Type: Full-timeLocation: Office | Sydney, NSW, AUExperience Level: Junior (Typically 1-2 years of experience required)Application Deadline: Apply by 19 Feb · Posted 28 JanuaryAbout the CompanySuntory Group is among the world's leading consumer products companies, with annual revenue (excluding excise taxes) of $20.9 billion. We offer a uniquely diverse portfolio of beverage products enjoyed by millions around the world.About the RoleAre you ready to make a significant impact in a dynamic and evolving environment? The Customer Experience Officer role offers an exciting, fast-paced opportunity where your primary focus will be delivering exceptional service to our ANZ clients. This onsite position is integral to managing our communication channels and ensuring our clients receive top-notch support as we transition to becoming Suntory Oceania.What You'll Be Responsible ForHandle and manage customer inquiries via phone, email, and chat with professionalism and efficiency.Perform high-volume data entry, resolve stakeholder queries, and manage administrative tasks.Liaise with and support internal teams, including Credit, Sales, and Logistics.Skills You'll NeedSpeaks clearly to convey information effectively to a target audience.Writes in a clear and structured format to convey information and ideas effectively.Works collaboratively by being open, clear in communication, and listening to achieve goals.Meet the TeamCustomer ExperienceTeam ValuesThe core values and motivations that drive the team - explore if they resonate with you.Working StyleThe team’s approach to tasks, collaboration, and decision making - see if it aligns with your style.Applying with HatchSuntory is using Hatch to accept applications for this role. Hatch helps you demonstrate your fit, no matter your background.
#J-18808-Ljbffr