Sea to Summit - the brand for the adventurers, the wanderers and the wild at heart.
06th February, 2025
Sea to Summit is appointing a seasoned Customer Experience Manager to drive best in class B2B & B2C customer service.
This is a role for someone who knows customer service can be proactive, not just reactive, who looks for ways the team can add value and really serve a customer base who are thirsty for touch points, particularly in B2B.
You're known for your strength in communication, in your ability to bring people on a journey and to find efficiencies in processes along the way. You understand customer service is an extension of sales, not just a means of clearing tickets.
You'll Love:
* This is a role you can shape. It's a great team, great business and great product range, and the opportunity is ripe for some great innovation.
* Aligning with a brand on a solid growth trajectory. A growing company in a growing category.
* Their award-winning product range is unmatched in the category, and this is coupled with very strong retail relationships.
* Working with A-players to build something incredible.
Your role will cover:
* Leading a team of 5 (both onshore & offshore) in B2B and B2C customer service and warranties.
* Transitioning the CS offering from reactionary service to proactive customer service and sales.
* Driving innovation in CS. Understanding the workings of the business and looking at CS processes as a cross section in the wider team.
* Assessing the tech stack and identifying opportunities to drive an exceptional CS offering.
Not yet in WA but want to be? Let's chat.
APPLY today, or send Q's to
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