The Role
Our Member Services Officers are the heart of our business providing important services such as Sales, Reception and Merchandising to our members, casual users and potential new members in accordance with our established operational routines and procedures.
The role involves prospecting, touring, closing and getting referrals for future sales. They will actively seek new business for the club, representing the facility and Genesis in positive and professional manner.
The primary responsibility of our Member Services Officers is to acquire new members and deliver first class customer service ensuring it is in line our Mission, Vision and Values. They have the responsibility to achieve individual and team goals and targets as set out with the Assistant Club Manager and Club Manager. The successful applicant should possess excellent communication skills, a passion for health and fitness, and enjoy helping people to start their goals.
Key areas of responsibility include:
1. Have a passion for fitness
2. Provide excellent customer service to all customers, both in person and over the telephone
3. Apply sound cash handling principals and use of Point of Sale (POS) systems
4. Promote the centres services and programs to customers and accept customer bookings and enrollments
5. Previous experience in a similar position
6. Excellent communication skills
7. Hold current First Aid & CPR Certification
8. Working With Children Check (or equivalent) & National Police Check
9. Prior experience in fitness, sales, customer service or a retail environment is highly advantageous
Previous experience in fitness, sales, customer service or a retail environment is highly advantageous, but candidates with a friendly attitude and a customer service mindset are encouraged to apply!