About TNA
TNA is a globally recognized company for innovation and rethinking the conventional.
Founded by Alf and Nadia Taylor as a consulting company for the food industry, we've since revolutionized packaging speeds with our rotary vertical form fill and seal packaging machine.
We're the industry's leading innovator, providing complete turnkey processing and packaging lines for various food production including snacks, French fries, confectionery, and more.
Job Overview
We're seeking an Aftermarket Sales Manager based in our Birmingham, UK office. This role will promote aftermarket part and equipment sales while improving customer satisfaction.
The ideal candidate will drive and support aftermarket sales to meet and exceed branch financial targets.
This role will oversee the Aftermarket Sales and Service department, handling activities such as spare parts, product support for national and international customers.
Key Responsibilities
1. Drive aftermarket sales (spare parts kits, spare parts, upgrades, service contracts, on-demand labor) to meet and exceed financial targets.
2. Bld and maintain strong, long-lasting customer relationships through direct contact and on-site visits.
3. Promote TNA Aftermarket portfolio (eg Service Contracts, Upgrades, Spare Parts Kits) to customers.
4. Develop sales strategies and analyze potential sales opportunities to produce new revenue streams.
5. Identify and quote spare parts pricing and service contracts in a timely manner.
6. Coordinate information, prepare, and present reports as required.
7. Achieve customer satisfaction through improved response times, meeting customer expectations for lead times and on-time shipments.
8. Contribute to the development of Aftermarket presentations and sales materials to grow Aftermarket sales.
9. Lead negotiations with customers for successful closures.
10. Assist with project sales, creating standard/critical spare parts kits for TNA and vendor partner equipment.
Requirements
1. City & Guilds or equivalent qualification in Mechanical/Electrical Engineering.
2. Proven track record in selling technical aftersales products and services to an existing client base.
3. Technical background in the food/packaging industry is advantageous.
4. High level of customer service skills and ability to respond quickly to service/parts calls.
5. Solid knowledge of sales strategies to enable targets to be met.
6. Excellent computer skills (MS Office and ERP/CRM systems).
7. Strong written and verbal communication skills.
8. Competent in presenting to customers.
9. Driving license and passport are requirements, along with the ability to travel at short notice locally and overseas.
Please note: applicants must have permission to work in the UK.
Why Join Us?
1. Egalitarian company structure empowering employees and nurturing leaders.
2. International mobility opportunity - travel for work and explore the world.
3. Professional and career development benefits, education investment.
4. Recognition program linked to health and lifestyle benefits.
5. Birthday leave.
6. Volunteering opportunities with the Nadia and Alf Taylor Foundation.
7. Diverse company culture valuing diversity.