1. Long term contract (up to 12+ months) working for a well-recognized Global brand
2. Pref local to Melbourne; Should be flexible & open to Hybrid (WFH + WFO)
3. Up to $450/day (incl. super) +trainings +laptop
Make a difference in the lives of customers & work with an award-winning CS Team for one of the most recognized Software companies in the world!
Role: Customer Success Manager
Our client is a Cloud software giant who has consistently ranked as one of the best providers of enterprise software in terms of customer satisfaction & are committed to customer success.
What you get to do in this role:
4. You will support the achievement successful engagements throughout the customer lifecycle. This is an amazing opportunity for you to participate in & help shape our customers’ journey through leveraging our cloud-based platform.
5. Serve as a leading contributor & valued team manager who provides direction, mentoring & thought leadership regarding customer success.
6. Develop long term partnerships with our customers to ensure they remain successful by realizing the full value of their investment in the client's Cloud based platform
7. Work will be non-routine & situationally complex, involving the management of the ongoing customer requirements.
CSM Responsibilities
8. Connecting with the customer’s key stakeholders during the implementation phase.
9. Initiating a nurturing cadence based on the customer & advise on product best practices, roadmap and release guidance.
10. Monitor & identify adoption & utilization trends, provide recommendations based on risk & customers’ business needs
11. Become a trusted advisor when aligning the customer w/ the Sales team.
12. Creating procedures that continuously improve the customer experience.
13. Provide forecasts on likely future customer utilization & renewals of Cloud contracts.
14. Identify replenishment & renewal risks & collaborate with internal teams to remediate & ensure ongoing replenishment
15. Partner with internal stakeholders to align activities with the customers business case and strategy
16. Development of reference accounts
17. Identifying product expansion & up sell opportunities.
Must-haves:
18. 2+ years of C ustomer success, consulting, or software sales experience.
19. Customer facing experience within a SaaS environment.
20. Previous experience working w/ Digital Adoption Platforms
21. Experience with building, analyzing & interpreting customer data to influence stakeholder decisions.
22. Ability to interact with enterprise customer teams at various levels of technical & non-technical depth.
23. Experience providing insights, building relationships and driving value to C-Level.
24. Experience working w/ cross-functional teams (Marketing, Product, Sales, Support, Revenue Ops)