Job Description
Beca values diversity and inclusivity. We invite talented professionals to join our team.
About Beca
Beca is one of the largest employee-owned professional services consultancies in the Asia-Pacific region. Our team of over 4300 is diverse enough to bring a wide range of perspectives and expertise to every client and challenge.
The Opportunity
The Beca ICT team plays a critical role in delivering technology solutions and support services to the Beca business. As our business grows, we have an opportunity for a resilient and customer-focused Graduate Helpdesk Support to provide IT Support in our Melbourne office.
Key Responsibilities:
* Providing 1st and 2nd level support for user requests and promptly resolving various software and hardware issues.
* Being familiar with Office 365, Windows server, active directory, SCCM, security, file and directory permissions, adding/deleting users, etc.
* Working with senior staff to perform administrative and maintenance tasks for the corporation's network/domain.
* Providing effective and efficient Information and Communication Technologies (ICT) support to all Beca users.
About You
This position will liaise with and support a diverse business with a large range of differing requirements, so your ability to communicate to a large audience and anticipate needs will be very important.
Requirements
* Must be able to communicate in writing and orally with precision and clarity, and adjust for the intended audience's varying levels of understanding and background.
* Understand and demonstrate the importance of excellent customer service.
* Excellent problem-solving skills.
* A passion for Information Technology and general IT knowledge gained through education or experience.
* Strong organisational skills with good attention to detail.
* Be self-motivated and possess abilities in punctuality, time management, presentation, and administration.
Graduate Development Programme
We are committed to creating an environment where our people thrive and feel like they belong. Our career development philosophy is simple; you own your career. We believe the best place to learn is on the job, so you can expect to work on projects for our clients right from the start.
What Will I Get Involved In?
Thought leadership - Work alongside some of the best in the industry. Beca legacy - Put your stamp on Australia and beyond. What is essential to your success is your proactive attitude, flexibility, and futurist thinking.