About the Aged Care Quality and Safety Commission
The Aged Care Quality and Safety Commission was formed on 1 January 2019. We work to improve the lives of older people by maintaining the integrity of the aged care system.
As the single independent regulator of Australian Government aged care services, we offer a variety of interesting and challenging jobs across most capital cities.
Mission
We are committed to safeguarding and protecting older Australians receiving aged care services.
Our People and Culture Operations Team
The People and Culture Operations (P&C) team provide Pay and Conditions, Service Desk, and Workforce Data and Analytics support and advice for the Commission.
This is achieved through the management and resolution of requests received via our service desk tool and ongoing data quality and assurance.
The team manages the key relationship with our Shared Services Provider.
Role Overview
The role involves reviewing, triaging, and resolving pay and conditions enquiries in the service management tool.
As a member of the team, you will enable and deliver an outstanding end-to-end user experience for Commission staff and people managers.
This will be achieved through providing trusted pay and conditions advice, reporting, quality assurance of payroll activities, and HR data and system improvement initiatives.
Key Duties
1. Understand and comply with APS legislation, industrial awards, and their application by maintaining an up-to-date technical expertise and knowledge of recruitment, payroll, and HR policies, processes, and procedures.
2. Maintain a well-developed understanding of the Commission's Enterprise Agreement, conditions of employment, and supporting statutory policy and legislation which relate to payroll activities and ensure they are applied and operating correctly.
3. Assess work, resources, and tasks using the service desk tool, ensuring the timely completion of assigned activities in line with established KPIs and best practice.
4. Ensure all payroll checklists and processes are followed for fortnightly payroll, onboarding of new employees, contractors, and changes to existing employee's conditions or circumstances.
5. Apply and promote customer service excellence to ensure that stakeholder needs and expectations are met and refer matters that require escalation to the appropriate service channels where necessary.
6. Make decisions in consultation with the Senior Payroll Advisor regarding complex payroll and superannuation issues to achieve satisfactory outcomes.
7. Develop and maintain positive workplace relationships between the Commission and staff by providing timely, accurate, consistent, and clear advice to stakeholders.
8. Maintain communication channels with the Commission's Shared Service Provider to develop a professional and successful relationship that enables the Pay and Conditions Team to provide a high level of service to our stakeholders.
9. Contribute to and support implementation of relevant P&C strategies, projects, and plans that contribute to process improvement.
10. Support the implementation of Commission-wide initiatives, ensuring current and future alignment with the People Strategy.
11. Exercise appropriate delegations, work productively under limited directions on moderate to complex work, prioritise and self-manage workload.
Position Eligibility Requirements (Selection Criteria)
* Qualifications in Human Resources and/or relevant payroll experience in a similar role.
* Demonstrated experience in interpreting, applying, and advising on Enterprise Agreements, HR legislation, policy, and procedure, while demonstrating a commitment to ongoing HR process and service improvement.
* Recent experience using SAP (or similar) Human Resource Management System.
* Strong numeracy skills and experience with Microsoft Programs such as Outlook and Excel.
* Highly developed interpersonal, verbal, and written communication skills, including the ability to negotiate, communicate with influence, and engage in difficult conversations with tact and discretion.
* Strong attention to detail with well-developed organisational skills, self-motivation, and initiative; the ability to effectively and pro-actively balance workload and meet deadlines across a range of client groups and cases.
* Demonstrated ability to think strategically, exercise sound judgment, and convert strategies into clearly articulated, goal-oriented action plans to achieve positive outcomes.
* Understanding and actively demonstrating the APS Code of Conduct and Values.
Position Notes
Salary offered will be between $83,048 - $89,813 per annum depending on skills and experience.
In addition, 15.4% superannuation will be paid.
Only candidates who hold Australian citizenship can apply.
Appointment is conditional on successfully completing a national police check.
For more information, please visit www.apsc.gov.au/citizenship-aps.
Application Guidelines
Please complete the application and submit by 11:59pm on Monday, 3 February 2025.
Merit Pool established through this selection process may be used to fill this or future ongoing or non-ongoing vacancies.
In your application, please provide a statement of claims against the position eligibility requirements (selection criteria) in no more than 600-words, including what strengths you would bring to the role, and a copy of your CV.