Administrative Assistants (Administration & Office Support)Full timeWhen disaster strikes, we respond FIRST and FAST, to deliver contemporary and innovative solutions that save valuable property and livelihoods, carefully restoring lives, piece by piece.To continue to meet the needs of clients, retain an excellent reputation for delivery, and allow for the demands of an ever-growing business, we have a vacancy for a suitably qualified and experienced individual in this newly created role. Steamatic is part of a large publicly listed company, positioning us as Australia’s largest disaster recovery and restoration specialist. Steamatic retains its fun, family environment and is a great place to grow and develop your career.About the roleBased in Adelaide, working as part of the Melbourne Head Office team.Workload management of insurance home and contents claims.Liaising with Operations teams to ensure Assessment Reports are accurate.Writing reports on works performed and lodging them with Clients and Insurers in the appropriate portals.Liaising directly with external Claims Administrators and Contents Assessors to discuss works performed.Ensuring KPI's are achieved.High volume, fast-paced environment with a supportive team.Entering data and updating claims via insurance companies' online portals.Skills and experienceInsurance industry experience preferred but not essential.Exceptional customer service ability.Intermediate computer skills and experience working on databases and/or portals desired.Strong oral communication skills and friendly telephone manner.Efficient and accurate data entry.Ability to multi-task and maintain composure under pressure.Empathetic nature.If you have some qualifications, not much experience, but a keen desire to learn with a fantastic attitude, that’s fine – you’ll learn on the job from our dedicated and highly experienced team!RequirementsImmediate start, full-time permanent role.Permanent position with paid overtime.Salaried position structured to attract and retain.External and internal industry-specific training provided.Support & guidance from experienced managers.Positive, challenging & rewarding environment.Future career progression where great work is recognised & rewarded.Application ProcessYou must be an Australian citizen or have unrestricted Australian working rights to apply for this role. Applicants must provide a full National Police Clearance check and be willing to undergo any pre-employment fitness and medical assessments deemed appropriate for the position.Your application will include the following questions:Which of the following statements best describes your right to work in Australia?Do you have data entry experience?Do you have customer service experience?Do you have a current Australian driver's licence?How many years' experience do you have in the insurance industry?How many years' experience do you have as a Claims Administrator?What's your expected annual base salary?How much notice are you required to give your current employer?
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