Join to apply for the Guest Service Agent role at NRMA Parks and Resorts4 days ago Be among the first 25 applicantsWith your experience, create an impact on our guests in this hands-on and detail orientated roleEnsure our guests have a great experience and make holiday memoriesFind your balance in this casual role, offering 15-24 hours per weekJob DescriptionComplete reception tasks such as taking bookings, preparing invoices, checking guests in and outAnswer phone and email enquires promptly and professionallyCommunicate with other departments to ensure rooms are ready for guest arrivals or to ensure guest needs are metWhat You’ll BringStrong Guest Service experience with sound knowledge of NewBook, RoomMaster, Opera or a similar booking systemA reputation for providing excellent customer service, engaging in great conversations with our guestsCreativity and leadership skills to assist with and run children activity programs during school holidays and long weekends (arts & crafts, scavenger hunts, sport games)Willingness to go above and beyond for our guests and to also support the TeamA vibrant attitude with the ability to work effectively as part of a busy teamCertificate II in Hospitality (Operations) or equivalent experienceProblem solving skills including the ability to apply mathematical skills in a workplace contextFlexibility to work across other areas of the business if requiredWhat’s in it for you?BenefitsTravel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.Complimentary myNRMA membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much moreOur reward and recognition program 'My Thanks'Employee referral program where you may be eligible for a referral bonus of up to $2,000Grow, progress or relocate with us and move around the country to one of our many other holiday parks or resorts.Know You BelongAt NRMA Parks and Resorts we’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations Australians, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.Are you nodding your head as you read this? Ready to roll up your sleeves and really make a difference? Apply now! We cannot wait to hear from you!As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.
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