Front Office Receptionist Quest Dandenong Central is welcoming new locals! Quest Apartment Hotels is the largest and fastest growing apartment hotel operator in Australasia with more than 170 franchised properties across Australia, New Zealand, United Kingdom and Fiji. While Quest is a member of The Ascott Limited, a leading international lodging owner-operator, Quest Dandenong Central is locally owned and operated. We love helping our guests to get as local as they like it, so they get the warmest welcome when they check in and we have the best local tips for them to check out. Quest Dandenong Central is a 95 room property located in the heart of Dandenong, close to shops and walking distance from Dandenong Train Station. At Quest Dandenong Central we're on the lookout for a new Front Office Receptionist to join the team on casual basis working at least 16 hours per week (including some weekends and some public holidays)Availability for AM (7-15) and PM (15-22) shifts and weekends is a MUST. The Role Involves all aspects of front office reception, including delivering effortless guest experiences, providing friendly, personalised customer service in responding to accommodation enquiries, promoting the business to achieve accommodation sales, processing reservations and ensuring full and accurate data capture, assisting corporate and leisure guests (eg check in, explaining hotel facilities and location, check out), and ensuring the smooth running of the reception desk. The Ideal Candidate Will demonstrate a passion for customer service and ensuring a positive experience for all guests, strong skills in promoting and selling accommodation services and facilities, excellent communication, interpersonal and time management skills, experience with front office booking systems, a keen eye for detail, high standards of personal presentation, and a highly team orientated ethos. Previous front office reception experience in a hospitality, travel or tourism environment would be highly regarded, as would other types of customer facing roles eg retail. The successful applicant must be available to work shifts, weekends and public holidays, and have entitlements to work in Australia. The Opportunity The role presents a great opportunity to work with a beautiful new property, friendly team under the banner of the highly successful and established Quest brand.Terrific working conditions are on offer, including provision of a corporate uniform, staff, family and friends rates for leisure accommodation with Quest nationally and onsite parking, team performance incentives eg movie vouchers, opportunities to participate in any number of events and learning and development activities, such as Quest's annual conference and gala dinner.Strong support is available from Quest's Corporate Office sales team, along with a range of tools and materials to support your activities in the field.