Passenger Services Agent Melbourne Airport, VIC
We are seeking a highly motivated and customer-focused Passenger Services Agent to join our team at dnata Melbourne Airport.
The successful candidate will work in a team environment to deliver timely, efficient, professional and safe passenger service functions, including check-ins and lead gate agent duties. They will ensure all regulatory requirements are met while adhering to clients' requirements during an aircraft turnaround and achieving required Key Performance Indicators (KPIs).
This is a Permanent Part-time opportunity.
Primary Responsibilities
* Deliver exceptional customer service for all client airlines, ensuring all customer service requirements are met in a timely, efficient and professional manner at all times.
* Perform passenger check-in duties and other related tasks for customer airlines.
* Assist passengers:
o During disrupted or delayed services.
o That require special assistance.
o In wheelchairs to and from aircraft.
* Promote and maintain a positive company image through personal grooming, behavior and service.
* Follow directions during shifts to achieve 100% On Time Performance for scheduled departures.
* Comply with dnata Standard Operating Procedures and Policies.
Essential Criteria
* Maintain adherence to all company safety policies, procedures and processes.
* Minimum of 2 years' experience in a customer service-oriented role.
* Experience in handling difficult situations with clients and high-volume personalized customer service.
* Ability to handle baggage up to 32kg.
* Capability to assist special needs passengers, including pushing wheelchairs.
* Understanding of the importance of meeting Service Level Agreements (SLAs) while adhering to safety requirements.
* Ability to work independently at times and in a fast-paced team environment.
* High level computer skills.
* Motivation to commit to rostered shifts spanning 24 hours/7 days a week, including morning, evening and weekend shifts.
Desirable Skills
Fluency in the following languages:
* Mandarin
* Cantonese
* Spanish
Please note that employment with dnata Airport Services Pty. Limited is conditional upon a satisfactory security clearance, pre-employment medical/drug & alcohol test and full vaccination.
Employment Details
Seniority level: Not Applicable
Employment type: Part-time
Job function: Management and Manufacturing
Industries: Airlines and Aviation