· Casual Position · Guaranteed base earnings · Paths for career progression with a trusted national brand About Us Harvey Norman Technology for Business is a trusted provider of tailored technology solutions for businesses. We pride ourselves on delivering innovative services and building strong relationships with our customers and industry partners. Key Responsibilities: Client Onboarding & Tech Stack Deployment Assist in deploying the TSSP tech stack, including RMM tools, Intune, security systems, email filtering, and web filtering solutions Configure devices, user accounts, and applications in line with client requirements Ensure all systems are set up to meet security best practices and compliance standards Systems Administration & Security Assist with the project deployments, configuration, and management of tech stack like RMM (Remote Monitoring and Management) and SIEM (Security Information and Event Management) tools Configure M365 environment with CA, Device configuration and standard policies / settings Monitor and maintain IT security systems, ensuring adherence to best practices and policies Perform routine maintenance and updates on systems and software CRM & Security System Support Manage tickets, activities and tasks in CRM platform Connectwise Assist with L1 technical requests when required Documentation & Reporting Create and maintain detailed documentation for technical procedures, configurations, and client environments Provide regular reports on support activities, incidents, and resolution times Preferred Skills & Experience Microsoft 365 Expertise: Hands-on experience with Microsoft 365 tools, including Entra, Intune, and Defender IT Security: Knowledge of cybersecurity principles, practices, and tools RMM, MDR & SIEM Tools: Familiarity with managing RMM, MDR and SIEM platforms CRM Experience: Experience using CRM systems Technical Documentation: Ability to create clear, concise, and accurate documentation Problem-Solving Skills: Strong analytical and troubleshooting abilities Communication: Excellent verbal and written communication skills Customer Service: Friendly and professional with a client-first attitude Why Join Us? Work alongside a supportive and visionary team Opportunity to shape the marketing and partnership strategy for a growing business Flexible working arrangements to promote work-life balance Be part of a forward-thinking team that values innovation and collaboration Flexible / remote work arrangement