Fero Waste and Recycling Inc, a division of The Municipal Group of Companies, is a solid waste company that services New Brunswick and Nova Scotia and is currently seeking the knowledge and expertise of a Dispatcher/Administrator based out of our Bathurst, NB location.
Primary Duties and Responsibilities:
1. Act as a representative of the company demonstrating superior judgement and excellent customer service
2. Answers phone calls and direct them as needed and set-up customer orders
3. Dispatches drivers to calls as they are received, using information on customer needs, driver’s locations
4. Manages requests for pick-up or container delivery
5. Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues
6. Fields emails from customers to the appropriate departments
7. Co-ordinate with the drivers for deliveries and services
8. Data entry
9. Organize and maintain office files and supplies
10. Perform other duties as assigned.
Required Knowledge, Skills, Abilities, Education, and Experience:
11. Experience with Microsoft Office Suites preferred
12. Strong interpersonal skills
13. Effective problem-solving skills
14. High attention to detail
15. Utilizes strong organizational and planning skills
16. Ability to work in fast paced team environment
17. Strong oral and written communication skills in both English and French
18. Ability to effectively communicate with co-workers and supervisors
19. Reliable transportation to and from work is required for this position
20. Being Bilingual is a requirement